Assistant Golf/Grounds Superintendent

Avion Hospitality Employee Services LLC•Lexington, KY

About The Position

This entry-level position supervises and coordinates the day-to-day activities of employees who preserve grounds and maintain golf course turf in playing condition. The Assistant Golf/Grounds Superintendent assists the Director of Grounds in supporting guest and employee satisfaction while maintaining the operating budget. The role oversees Grounds department operations, schedules and assigns work, supports employee performance and training, and helps ensure safety, quality, and customer-service standards are met. It also covers supervision of the Grounds department and related areas when the Superintendent is absent.

Requirements

Two years of experience in landscaping, grounds, or a related professional area, or equivalent experience in prior roles.

Responsibilities

Assist workers with more critical duties and understand employee roles well enough to cover duties in their absence.
Coach and counsel employees on performance and provide feedback, guidance, and direction.
Consult with the Director of Grounds to plan and review work projects.
Set work priorities and schedule employees for tasks such as fertilizing, irrigating, seeding, mowing, raking, and spraying.
Supervise daily shift operations and ensure compliance with Grounds department policies, standards, and procedures.
Supervise the Grounds department and related areas in the Superintendent's absence.
Oversee day-to-day Grounds department operations to maintain and upkeep the property golf course.
Participate in department meetings and communicate departmental goals consistently.
Communicate safety procedures and codes, ensure employees understand them, and monitor safety processes.
Set goals and plans to prioritize, organize, and accomplish work.
Promote trust, respect, cooperation, and teamwork among employees.
Ensure employees have appropriate supplies, equipment, and uniforms, and maintain employee productivity.
Address employee questions and concerns and monitor performance against standards.
Comply with loss prevention policies and procedures.
Use interpersonal and communication skills to lead and encourage others, support sound business decisions, demonstrate integrity, and lead by example.
Empower employees to provide excellent customer service within guidelines and ensure quality standards and customer expectations are met.
Handle guest problems and complaints, seeking supervisor assistance when needed.
Interact with guests to obtain feedback on product quality and service levels, and provide service that supports customer satisfaction and retention.
Set a positive example in guest relations and communicate performance expectations to Grounds employees in accordance with job descriptions.
Help train employees in safety procedures and supervise their ability to carry out emergency procedures.
Participate as needed in interviewing and hiring Grounds landscaping employees.
Participate in employee recognition and recognize quality, performance, and service.
Supervise ongoing training initiatives, conduct training when appropriate, identify educational needs, and develop or deliver training programs.
Participate as needed in investigations of employee accidents.
Analyze information and evaluate results to select solutions and solve problems.
Keep technical knowledge current and apply new knowledge to the job.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.