Assistant Golf/Grounds Superintendent

Avion Hospitality•Lexington, KY

About The Position

This entry-level position supervises and coordinates the day-to-day activities of employees who preserve grounds and maintain golf course turf in playing condition. The role assists the Director of Grounds in supporting guest and employee satisfaction while maintaining the operating budget. It oversees daily Grounds department operations, including assigning work, supporting and training employees, maintaining service and safety standards, and helping ensure the golf course and property are maintained.

Requirements

Two years of experience in landscaping, grounds, or a related professional area, or equivalent experience in prior roles.

Responsibilities

Assist workers with critical duties and understand employee roles well enough to perform duties in their absence.
Coach and counsel employees about performance, provide feedback, set performance standards, and monitor productivity.
Consult with the Director of Grounds to plan and review work projects.
Set work priorities and schedule employees for tasks such as fertilizing, irrigating, seeding, mowing, raking, and spraying.
Supervise daily shift operations and ensure compliance with Grounds department policies, standards, and procedures.
Supervise the Grounds department and related areas in the Superintendent’s absence.
Oversee day-to-day Grounds department operations to maintain the property golf course.
Participate in department meetings and communicate departmental goals.
Communicate safety procedures and codes, promote understanding, and monitor compliance.
Develop goals and plans to prioritize, organize, and accomplish work.
Build trust, respect, and cooperation among team members and encourage collaboration.
Ensure employees have proper supplies, equipment, and uniforms.
Handle employee questions and concerns and provide guidance to subordinates.
Follow loss prevention policies and procedures.
Use interpersonal and communication skills to lead and influence others, support sound financial and business decisions, demonstrate integrity, and lead by example.
Empower employees to provide excellent customer service within established guidelines.
Ensure quality standards and customer expectations are met daily.
Handle guest problems and complaints, seeking supervisor assistance when necessary.
Interact with guests to obtain feedback on product quality and service levels.
Provide service intended to exceed customer expectations and support satisfaction and retention.
Set a positive example in guest relations.
Communicate performance expectations to Grounds department employees in accordance with their job descriptions.
Help train employees in safety procedures and supervise their ability to carry out departmental and property emergency procedures.
Participate as needed in interviewing and hiring Grounds landscaping team members.
Participate in an ongoing employee recognition program and publicly recognize quality, performance, and service.
Supervise ongoing training initiatives and conduct training when appropriate.
Identify others’ educational needs, develop training programs or classes, and teach or instruct employees.
Participate as needed in investigations of employee accidents.
Analyze information and evaluate results to select solutions and solve problems.
Keep up to date technically and apply new knowledge to the job.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.