Assistant GM - Ellijay - 4786

Ruby Tuesday•East Ellijay, GA

14d•$55,000 - $60,000•Onsite

About The Position

The Assistant GM is responsible for day-to-day management of all aspects of the restaurant and is often the first management contact available when customer issues arise. The role trains, supervises, and directs kitchen and service team members, addresses customer needs and concerns, and makes timely decisions to support excellent service and a high-quality dining experience. The Assistant GM also uses sound business judgment to help maximize sales, customer satisfaction, and profitability while ensuring the team meets corporate budget and cost-control objectives. The position oversees restaurant operations, food and beverage preparation, staff training and performance, inventory and cost controls, guest satisfaction, sanitation, safety, and food quality. It also involves administrative responsibilities such as scheduling, shift communications, compliance with company policies and wage-and-hour regulations, and implementation of new initiatives. The Assistant GM is expected to demonstrate Ruby Tuesday’s core values: Be Real, Do Good, and Walk Together.

Requirements

Must be at least 21 years old.
High school diploma or high school equivalency required.
Valid driver’s license.
Commitment to excellence in friendly service.
Proven ability to grow sales.
Ability to inspire and motivate others.
Ability to analyze issues and solve problems.
Ability to set clear goals for oneself and the team.
Strong verbal and written communication skills.
Ability to foster collaboration and teamwork.
Ability to work up to 55 hours per week and meet the position’s physical requirements.
Must maintain a valid food safety certificate and applicable local compliance certifications, obtaining them when necessary.

Nice To Haves

Bachelor’s degree preferred.
Two years of hands-on restaurant management experience preferred.
ServSafe certification preferred, or ability to obtain certification before completion of training.

Responsibilities

Manage, supervise, and direct hourly employees, including daily activities, work assignments, time-off requests, and individual needs.
Conduct periodic performance evaluations and coach, counsel, or apply corrective discipline as needed to ensure team members follow work rules and conduct standards.
Observe kitchen operations and promptly address issues that are out of alignment.
Set employee hours and weekly schedules, and assign tasks before, during, and after restaurant operating hours.
Drive sales and guest satisfaction while managing food costs, inventory levels, utility usage, and Health Department ratings.
Maintain cleanliness, organization, food storage, and sanitation to ensure food quality.
Ensure every team member executes the CHARM Service Model with every guest.
Provide, direct, and schedule Front of House and Back of House training on company policies, procedures, and specifications.
Supervise food and beverage production and preparation in accordance with established recipes and procedures.
Resolve guest recovery situations using discretion.
Follow the Operations Playbook and take appropriate action when staff members fail to comply.
Use the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes to the management team.
Enforce appropriate restaurant security measures to protect employees and guests, including counseling, retraining, or discipline when appropriate.
Manage and recommend measures to control food, supply, and liquor costs, including conducting weekly inventory and recommending adjustments.
Practice and enforce safe food-handling procedures.
Follow company policies and procedures, state and federal wage-and-hour regulations, and restaurant filing responsibilities.
Ensure equipment is in good repair, arrange repairs, or take equipment out of service when appropriate to prevent injury or accidents.
Manage processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, and food safety.
Coach the team to prepare food and beverages to Ruby Tuesday recipe specifications for portions, preparation, and presentation.
Maintain a valid food safety certificate and applicable local compliance certifications, and take the initiative to obtain new certificates when necessary.
Execute new initiatives, including new product and menu rollouts.
Demonstrate the company’s core values: Be Real, Do Good, and Walk Together.