Assistant General Manager-AutoCamp Joshua Tree

Schulte Hospitality Group•Joshua Tree, CA

5d•Onsite

About The Position

AutoCamp is seeking a dynamic, service-oriented Assistant General Manager to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure. What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Strong verbal and written communication skills, including representing AutoCamp / Field Station and the property with the press
Proficiency in Microsoft and Google Suite applications
Strong math and quantitative reasoning skills
Ability to solve problems in creative ways and with limited resources
A passion for the great outdoors
2+ years management experience in the hospitality industry or related industry
Be well groomed and have a keen sense of style and an appreciation for good design.
Practice thoroughness and an attention to detail.
Possess excellent and attentive customer service.
Be a creative problem solver who can find solutions when issues arise.

Responsibilities

Focus on creating memorable guest and associate experiences
Be available during peak hours to assist the front desk (Guest Experience) team and interact with guests on a daily basis
Review daily arrival lists for special comments including VIP's. Provide welcome amenities and ensure all special requests are followed up by the front desk team
Interact professionally with guests, clients, and associates in all email, telephone and face to face interactions
Respond within 24 hours to all guest email inquiries and comments.
Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
Exceed expectations of a TripAdvisor score of 4.5 or better
Work closely with GM on special programming to enhance guest experience
Create wow; provide Guest Delight and Positive First Impressions on a daily basis
Maintain a strong working relationship with sales team
Participate in the hotel group sales process, primarily being available during busy group periods
Be available for site visits for potential group bookings. Provide a Wow Factor.
Assist in providing operational feedback on groups and events
Participate in Pre-Con meetings with Leadership Team to review Group Resumes with the client and team
Ensure food and beverage offerings are on brand and within budget guidelines
Assist front office team in executing F&B plan
Ensure the F&B and Retail in the market is fully stocked, organized and merchandised appropriately
Order food and beverage supplies weekly
Establish inventory controls and participate in month-end inventory and as needed
Cover manager/supervisor shifts as required in Food, Beverage and Retail outlets
Ensure proper coverage at the front desk and support team members with guest needs to include receiving and checking guests in or out upon departure.
Cover manager/supervisor shifts as required at Front Desk and/or Housekeeping
Work closely with GM, Maintenance, and Housekeeping Manager to improve property cleanliness
Inspect 5 guest rooms per week to ensure quality and cleanliness. Walk the property daily, and provide feedback to the General Manager.
Maintain cleanliness and organization of all public areas, including storerooms
Support ongoing culture initiatives on property, including working with property Cultural Ambassadors, scheduling quarterly team member events, and supporting philanthropy projects
Cultivate AutoCamp core values and culture by engaging and motivating team members
Implement action plans based on property Happiness Survey results
Recruit, hire, onboard, train new associates with a focus on cultural fit
Work with Leadership Team to drive success across all departments
Monitor labor and scheduling in adherence to budget guidelines
Insure all associate worker's compensation incidents are documented following SOP
Insure all guest incidents are properly documented per SOP
Perform quarterly and annual performance reviews per SOP
Works with People and Culture Manager on coaching, counseling and all disciplinary actions
Responsible for hotel P&L for Rooms (shared by Front Desk & Housekeeping), F&B, and Retail
Works closely with GM & corporate accounting team
Focus on GOP margins and expenses to be in line with budget
Review, approve and input invoices into accounting and expense report systems.
Maintain accurate accounting files for each vendor
Respond to accounting inquires and chargeback within 24 hours
Take weekly/monthly inventory ordering supplies and operating equipment while adhering to monthly budget
Track all purchases within budget guidelines
Work with GM for approval of all non-budgeted expenses
Participates in the annual budget process to create operating budget
Assists with execution of annual and quarterly capital expense improvement plans
Respond to occasional after hours or emergency calls from guests and addressing issues promptly
Special projects as assigned by GM
Participate in all conference calls as required

Benefits

Daily Pay
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Marketplace Discounts on event tickets, electronics, gym memberships + more!