Guest Experience -AutoCamp Sequoia
Schulte Hospitality Group•Three Rivers, CA
•Onsite
About The Position
AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.
Requirements
- Must be over 21 to pour alcohol.
- A passion for the great outdoors and creating delight for guests
- Previous food and beverage experience preferred
- Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred
- Strong relational skills
- Thoroughness and an attention to detail
- Excellent and attentive customer service
- Hospitality background, preferably in hotels or resorts.
- Food and beverage background.
- Customer service background.
- Be well groomed and have a keen sense of style and an appreciation for good design.
- Practice thoroughness and an attention to detail.
- Possess excellent and attentive customer service.
- Be a creative problem solver who can find solutions when issues arise.
Responsibilities
- Greet and welcome guests by speaking in a warm, friendly and courteous manner.
- Monitor the kitchen for cleanliness and adherence to food and drink safety laws.
- Helping cook and serve meals and beverages when necessary.
- Regularly restocking the store and back of the house.
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
- Collect and distribute messages for guests.
- Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
- Assist in solving billing discrepancies.
- Perform cancellations according to procedures.
- Perform any other duties as requested by the supervisor.
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Marketplace Discounts on event tickets, electronics, gym memberships + more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
