Assistant General Manager | Paseo Austin, TX

LV Collective • Austin, TX

1d • Onsite

About The Position

Paseo is seeking an Assistant General Manager who is a natural leader, organized, and excels at problem-solving and creating exceptional resident experiences. This role is a key partner to the General Manager, overseeing financial performance, resident satisfaction, leasing success, and daily operations to ensure an exceptional living experience. The ideal candidate is a proactive self-starter who takes ownership, solves challenges, and helps teams perform at their best.

Requirements

• Bachelor's degree in Business, Communications, Hospitality, Real Estate, or a related field preferred.
• 1–3 years of experience in property management, student housing, multifamily housing, residence life, hospitality, or a related field.
• Experience supporting community operations, leasing, financial reporting, and customer service initiatives.
• Understanding of lease administration, collections, delinquency management, and resident account reconciliation.
• Experience using property management software such as Entrata, Yardi, OneSite, or similar platforms.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Valid driver's license required.
• Leadership & Team Development
• Financial Reporting & Budget Awareness
• Customer Service Excellence
• Time Management & Organization
• Attention to Detail
• Problem Solving & Critical Thinking
• Effective Written & Verbal Communication
• Multi-Tasking & Prioritization
• Conflict Resolution
• Project Coordination

Nice To Haves

• Student housing experience.
• Experience with Entrata, Yardi, OneSite, or RealPage.
• Experience managing delinquency and collections programs.
• Supervised or trained team members.
• Familiarity with ownership reporting and asset performance metrics.
• Industry certifications related to property management or housing operations.

Responsibilities

• Support the financial performance of the community through accurate accounting, reporting, and revenue management practices.
• Collect, post, and reconcile rent payments, fees, deposits, and other resident charges.
• Prepare daily bank deposits and complete account reconciliations.
• Review and process invoices for vendors, contractors, and service providers.
• Ensure expenses are coded correctly and submitted according to company procedures.
• Assist with monthly financial reporting, budget tracking, and community performance analysis.
• Maintain accurate resident accounts and accounting records within property management software.
• Promote resident satisfaction and retention by responding to questions, concerns, and service requests with urgency and professionalism.
• Communicate with residents regarding account balances, payment arrangements, and lease compliance matters.
• Assist with conflict resolution and resident issue management while maintaining a positive community environment.
• Support resident engagement initiatives and help foster a strong sense of community.
• Assist with leasing and marketing efforts to drive occupancy and revenue goals.
• Greet prospective residents, conduct community tours, and showcase apartment homes and amenities.
• Support leasing activities including guest card management, application processing, lease execution, and move-in coordination.
• Monitor delinquency reports and implement collection efforts in accordance with company policies and lease agreements.
• Support renewal strategies and resident retention initiatives.
• Serve as the acting leader of the community in the absence of the General Manager.
• Assist in coordinating daily operations between leasing, resident services, and maintenance teams.
• Help oversee make-ready schedules, maintenance priorities, and operational workflows.
• Ensure compliance with company policies, procedures, and operational standards.
• Support training, coaching, and development efforts for on-site team members.
• Partner with vendors and contractors to ensure quality service and timely completion of work.
• Assist in maintaining strong relationships with ownership groups and stakeholders.
• Participate in community tours, owner visits, and operational reviews.
• Provide updates, reporting, and operational insights as requested.
• Support initiatives that improve community performance, resident experience, and asset value.
• Follow established procedures related to collections, lease enforcement, notices, and eviction processes.
• Assist with resident move-out processing, security deposit accounting, and final account reconciliations.
• Ensure compliance with company policies, fair housing regulations, and applicable local, state, and federal requirements.
• Maintain accurate records and documentation for all operational and financial activities.
• Assist with other duties and special projects as assigned.
• Ability to work late or on weekends may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level