Assistant General Manager
About The Position
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. To be successful in this role, you'll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back-of-the-house management experience is also essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Requirements
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
- Proven customer service experience as a manager.
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills.
- Acute financial management skills.
- BS degree in Business Administration; hospitality management or culinary schooling is a plus.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage the restaurant's good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
Benefits
- medical/dental/vision
- term life insurance
- short and long-term disability insurance
- parental leave
- dining privileges
- 2 week paid vacation per year (1 week after 6 months first year)
- Paid Training
- Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
