Assistant General Manager

MCR • Dowell, MD

24d • $50,000 - $58,000 • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on ensuring happy guests, spotless cleanliness, product consistency & quality, and teamwork. The Assistant General Manager will provide daily supervision, conduct daily walks of guest rooms and public spaces, ensure friendly service, test mechanical equipment, and verify room inspections. They will also train new team members, supervise guest service team members, and assist with check-in/check-out during peak times. This role fosters an environment of happy team members and happy guests, manages inventory, supports onboarding, oversees time clock punches, conducts auditing, handles reporting, manages the purchase order process, ensures invoice accuracy, oversees quality assurance and brand standards, certifies fire and life safety inspections, escalates service failures, confirms preventative maintenance, and ensures adherence to work schedules. The Assistant General Manager is also expected to cover open department head positions when necessary.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Leads team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Read, write, understand and communicate with others effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment.
• Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist.
• Provide one-on-one training to new incoming team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and happily confirm that all guest needs are met.
• Greet guests with a smile and provide supervision during peak check in and check out times as well meal periods including breakfast and/or dinner.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts, as dictated by the General Manager.
• Aid in the process of onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to.
• Support the General Manager in completing a review of previous day team member time clock punches in accordance with the policy.
• Complete all Daily Summary and Night Audit processes in accordance with the policy.
• Start and complete shift handover reports on each shift. Sign off on and upload the required daily reports to the MCR report storage platform.
• Ensure every purchase goes through the correct purchase order process and all invoices are submitted through the approved accounts payable system.
• Ensure all invoices are processed and/or accrued to the proper time period.
• Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service.
• Conduct self-audits provided by the brand and make any necessary corrections based on broader audits conducted by the property’s regional vice president.
• Certify that all fire and life safety inspections are current and/or up to date. Correct all deficiencies.
• Review any service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• See that all team members are adhering to their established work schedule.
• Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out.
• Cover open department head positions when necessary.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree