Assistant General Manager

MCR Hotels•Loveland, OH

7d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on ensuring "Happy Guests", "Spotless Cleanliness", "Product Consistency & Quality", and "Teamwork". The Assistant General Manager is responsible for daily supervision, training, shift management, culture building, inventory management, onboarding support, time clock oversight, auditing, reporting, purchase order processing, quality assurance, safety, escalating opportunities, preventative maintenance, adherence to work schedules, and shift coverage.

Requirements

Positive attitude and willingness to learn (Can-Do Attitude).
Ability to understand and follow established guidelines and procedures.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations and maintain composure.
Effective listening, understanding, clarifying, and resolving concerns and issues.
Ability to work with and understand financial information and data, and basic arithmetic functions.
Attentive to detail and meet deadlines.
Proficient in Windows operating systems, company-approved spreadsheets and word processing.
Ability to convey information and ideas clearly (Communication Skills).
Lead team members to provide friendly service with a smile to guests.
Meet the legal age to serve alcoholic beverages (at select properties).
A valid Driver's License is required.
Basic market knowledge.
Must be 18 years of age or older.
Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
Ability to read, write, understand and communicate effectively in English.
Ability to read and interpret documents in English (safety rules, operating instructions, manuals).
Ability to write routine reports, correspondence, and summaries in English.
Ability to speak effectively in English before groups.
Ability to read and interpret business records and statistical reports in English.

Nice To Haves

Bachelor’s or Associate’s Degree Preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper functioning of mechanical equipment.
Verify daily room inspections and adherence to cleanliness standards.
Provide one-on-one training to new team members on service and checklist expectations.
Supervise Guest Service team members to ensure friendly service and that all guest needs are met.
Greet guests during check-in/check-out and supervise during peak times and meal periods.
Foster an environment of happy team members and happy guests.
Assist in completing required inventory counts.
Aid in the onboarding process for new team members.
Support the General Manager in reviewing team member time clock punches.
Complete Daily Summary and Night Audit processes.
Start and complete shift handover reports on each shift, and upload required daily reports.
Ensure all purchases follow the correct purchase order process and are made through approved vendors.
Process and/or accrue all invoices to the proper time period.
Oversee adherence to brand standards and conduct self-audits.
Certify that all fire and life safety inspections are current and correct any deficiencies.
Review service or delivery failures and ensure they are properly escalated.
Confirm that preventative maintenance tasks have been performed and checked for quality.
Ensure all team members adhere to their established work schedules and cover shifts as needed.
Cover open department head positions when necessary.