Assistant General Manager

LTD Hospitality Group•Norfolk, VA

11d•Onsite

About The Position

LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as an Assistant General Manager. The Assistant General Manager is responsible for supporting the General Manager with responsibilities for all aspects of the operation including guest & associate satisfaction, financial performance, sales & revenue generation.

Requirements

Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience.
Minimum of 2 years in a supervisory capacity within a hotel environment.
Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors.
Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.
Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems.
Must have a valid driver’s license and dependable transportation.
Energetic, self motivated leader with strong work ethic required.
Maintain an open door policy.
Computer proficiency to include Excel, Word, Outlook and a hotel brand software system.

Responsibilities

Create & nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
Handle any guest problem or complaint in a professional and courteous manner.
Interview, screen & hire applicants as needed due to hotel staffing needs. Process new hire paperwork for all hotel Associates and provide job training to increase knowledge & skill level.
Develop cross training opportunities for the Associates throughout the hotel.
Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary measures.
Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines.
Assist & teach the team scheduling (using scheduling tool) against guest hours/occupied room goals. Ensuring staffing levels are appropriate to exceed guest expectations.
Assist the General Manager in developing hotel budgets and capital expenditure plans.
Utilize budgets to teach Department Managers and Team Supervisors how to understand financial objectives while balancing costs with guest satisfaction & quality.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Ensure that all brand standards are meet and maintained in each department.
Analyze & resolve work barriers.
Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
Responsible for hotel accident prevention programs.
Have a sound knowledge of all emergency procedures.
Have a working knowledge of the maintenance & operating procedures of all departmental equipment.
Other & all duties, projects and tasks as assigned.