Assistant General Manager
About The Position
The Assistant General Manager (AGM) is responsible for driving sales and ensuring high standards of customer service. This role involves managing store operations, leading a team, and achieving sales goals. The AGM will also be responsible for various managerial duties, including scheduling, coaching, and ensuring safety protocols are followed. A key aspect of the role is providing excellent selling experiences for both DIY (Do It Yourself) and DIFM (Do It For Me) customers, managing services like battery installation and testing, and handling customer complaints effectively. The position requires strong financial acumen, including the ability to analyze P&L statements, and a deep understanding of parts and automotive systems.
Requirements
- Friendly communication skills.
- Ability to locate and stock parts.
- Safety knowledge and skills.
- Parts and automotive system knowledge skills.
- Ability to execute and train advanced solution, project and product quality recommendations.
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
- Ability to execute and train inventory systems and store equipment.
- Ability to execute and train POS and Parts lookup systems.
- Working knowledge of automotive systems preferred.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring.
- Ability to work an assortment of days, evenings, and weekends as needed.
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment.
- Successful experience managing profitability; proven financial and business acumen.
Nice To Haves
- ASE P2 certified or ASE ready equivalent.
- ASE certification preferred, but not required.
- Bachelor’s degree in business or a related area preferred.
Responsibilities
- Review and analyze P&L statements.
- Provide GAS3 selling experience for DIY and DIFM customers.
- Achieve personal/store sales goals and service objectives.
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service, including prompt handling of complaints.
- Perform manager on duty responsibilities, including coaching, floor/phone management, task assignment and completion, safety, and open/close duties.
- Manage the weekly scheduling process.
- Execute and train advanced solution, project, and product quality recommendations.
- Source parts from various channels, including special order, FDO, and second source.
- Execute and train all store operational processes and procedures.
- Execute and train the use of testing and diagnostic equipment for DIY services.
- Execute and train inventory systems and store equipment.
- Execute and train POS and Parts lookup systems.
Benefits
- Comprehensive health and wellness benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
