Assistant General Manager- Element- Opelika, AL

AU HOSPITALITY INC•Opelika, AL

3d•Onsite

About The Position

We are looking for a dynamic Assistant General Manager to join our growing work family! If you’re ready to lead with energy, drive results, and elevate the guest experience, this is the role for you. The Assistant General Manager supports the General Manager by solving problems, motivating teams, and creating outstanding guest experiences.

Requirements

2-year degree in hotel management or related field, or equivalent hotel experience
Excellent computer skills
Customer service background
Must be legally authorized to work in the United States.

Responsibilities

Holding regular briefings and meetings with all department heads.
Ensuring full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
Overseeing capital projects, customer service, and property refurbishment.
Handling guest complaints and supervising service recovery processes.
Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
Managing hotel profitability while exceeding revenue and guest satisfaction targets.
Making decisions in the best interest of the hotel and management team.
Monitoring daily business reports and adjusting operations as needed.
Ensuring accurate monthly financial outlooks for all departments.
Maximizing room yield and hotel revenue through innovative sales strategies and management programs.
Overseeing and supporting all hotel departments.
Providing strong leadership to hotel team members.
Responding to audits to ensure continual operational improvement.
Assisting in sales and developing strong sales prospects.
Safeguarding operational quality during internal and external audits.
Complying with legal, OSHA, fire safety, and other regulatory requirements.
Performing deep-cleaning tasks and special projects, as needed.
Assisting with guest room cleaning when necessary.
Completing all brand-specific training within the required timeframe.
Achieving and exceeding guest satisfaction scores.
Maintaining confidentiality of financial, guest, and employee information.
Performing other duties as assigned.