Rib Room | Assistant General Manager

Omni Hotels & Resorts•New Orleans, LA

6d•Onsite

About The Position

The Rib Room Assistant General Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures and lead a team of associates to provide memorable experiences to both guests and team members.

Requirements

Must have current Louisiana Responsible Vendors and Food Handlers Certifications.
Must be able to lift, pull, push 50lbs+.
Must be able to walk, stand up to 10+ hours shift.

Nice To Haves

Bachelor’s Degree or equivalent preferred.
Previous restaurant experience preferred.

Responsibilities

Responsible for assigned shift, assisting in overall management.
Supervise and coordinate assigned shift.
Assist in overall supervision of the department as outlined in manager's job description.
Check staff punctuality.
Complete environmental checklist for dining room.
Spot check liquor pars.
Order daily supplies.
Hold pre-meal meetings.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor during peak hours.
Communicate with guests and receive feedback.
Observe, teach, and correct staff's service.
Monitor each guest’s experience.
Examine food preparation.
Examine beverage presentation.
Handle any guest complaint.
Maintain condition of dining room.
Administrative responsibilities.
Participate in interviewing new employees.
Prepare maintenance requests and follow-up.
Complete other assigned duties.
Cost control
Monitor food and liquor requisitions
Monitor food waste.
Monitor labor and payroll costs.
Check bar controls, shot glass use, red lining, bottles totally empty.
Must be familiar with and adhere to all liquor liability laws.
Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests
Prohibiting the sale/service of alcohol to minors.
Must know emergency procedures (including CPR) and work to prevent accidents.
Perform any and all other duties assigned and/or required by management.