Assistant General Manager

Altitude Trampoline Park•Traverse City, MI

16h•Onsite

About The Position

The Assistant General Manager will assist and execute all aspects of the park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.

Requirements

2+ years of experience managing a team in an entertainment or food and beverage environment
Food safety or alcohol certification required
Strong leadership qualities including organization and time management
Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
Workdays, nights, weekends, and holidays as required
Operate in a fast-paced environment with constant distractions
Lift and carry over 50 pounds regularly
Achieve budgeted financial results in areas of responsibility
Act as a mentor and lead by strong example
Maintain a professional image
Background check will be required before hiring

Nice To Haves

CPR/First Aid certification a plus

Responsibilities

Work with and support the General Manager; assume GM responsibilities in their absence
Coach and develop a large and diverse team through clear written and verbal communication
Manage all facets of the operation
Handle guest's questions and concerns professionally and courteously
Establish and uphold Altitude standards and compliance
Oversee Altitude's defined processes around inventory and reporting responsibilities
Track all spending and ensure it is accounted for and in accordance with the park's policies
Develop the team by establishing profitability goals and rewarding positive behavior
Recruit and hire talent
Set and hold expectations of accountability with team, upholding brand standards
Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
Create a work environment that promotes staff retention levels
Maintaining a comfortable work environment and recognizing the importance of conflict resolution
Assure staffing levels meet business needs, while taking into account team member well-being
Maintain positive guest experience by using our SMILES philosophy
Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
Execute sales and marketing plans in collaboration with General Manager
Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
Maintaining positive community relationships and participating in local events
Promote membership sales
Draft, communicate, track and hold departments accountable for individual goals
Create an on-brand Altitude guest experience through superior operations
Oversee cleanliness of park and responsible for audit/inspections
Ensures compliance with all policies, standards and procedures
Maintains high visibility in guest areas during peak times
Walk through the park & check for cleanliness, maintenance of attractions and signage
Seek out guest feedback and use for management and hourly team development
Follow safety and incident reporting guidelines