Starbird Chicken - Assistant General Manager San Francisco International Airport

Paradies Lagardère•South San Francisco, CA

12d•$75,000 - $80,000•Onsite

About The Position

The Assistant General Manager at Starbird Chicken in San Francisco International Airport supports people development, operational excellence, profitable growth, innovation, and effective communication in a restaurant environment. The role builds an engaged workforce through coaching, recognition, recruiting, training, and performance management. It ensures positive guest service, food quality, cleanliness, safety, sanitary practices, and compliance with HACCP and company standards. The position also monitors financial results, labor and food costs, purchasing, scheduling, payroll administration, security, and loss prevention. The Assistant General Manager uses restaurant systems and problem-solving skills to improve operations, communicates effectively with staff and guests, and works across varying shifts in a fast-paced, team-oriented environment.

Requirements

2–5 years of experience in a full-service restaurant.
Obtain and maintain a current Serve Safe Food Manager’s Certification within six months of hire or promotion.
Ability to lift at least 25 pounds and perform essential duties including standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Willingness to work various shifts in a 7/365 team-oriented environment; schedule is determined by business needs.
Proficiency in reading, writing, Microsoft Office Suite, and mathematics.
Ability to sustain performance under stress, including tight deadlines and detailed questioning.
Ability to communicate effectively, work as part of a team, learn quickly, and coach team members.

Nice To Haves

Bachelor of Science degree in hotel/restaurant management; a combination of practical experience and education will be considered as an alternative.

Responsibilities

Mentor, develop, coach, and recognize team members, and build a pipeline of talent for positions within the assigned area.
Recruit and screen candidates using approved interview guides.
Ensure team members complete required compliance and brand training on time.
Set performance goals, provide ongoing feedback, and deliver evaluations and coaching promptly.
Promote associate engagement, listen to team feedback, and hold regular meetings to assess morale.
Ensure positive guest service, investigate and resolve complaints, and respond to guests with a resolution within 24 hours.
Maintain restaurant cleanliness, food quality and presentation, professional image, and dress-code standards.
Monitor team and operational performance, remain accessible to staff, guests, and airport partners, and adjust operations as needed.
Promote a safe and healthy environment and enforce HACCP, food-handling, sanitation, and kitchen and dining-area cleanliness practices.
Ensure consistent food preparation and service, use of opening and closing checklists, and completion of nightly, weekly, and monthly closing procedures.
Drive sales and profitability by analyzing financial data and taking appropriate action.
Write schedules to support sales and guest satisfaction while achieving labor and payroll goals.
Oversee food and beverage purchasing, quality, cost control, recipe standards, portioning, supply purchases, utility usage, and miscellaneous expenditures.
Ensure payroll and personnel administration is accurate, timely, and compliant with company procedures.
Maintain security and loss-prevention procedures and a safe environment; promptly complete accident reports when injuries occur.
Review financial information with the management team, support achievement of cost and budget goals, and identify and address opportunities.
Understand and use inventory, purchasing, forecasting, scheduling, timekeeping, email, and electronic filing systems.
Adapt to changing circumstances, solve problems, collaborate on departmental success, and improve productivity through efficient task management and delegation.
Ensure compliance with operational standards, company policies, and applicable federal, state, and local laws and ordinances.
Communicate clearly with different audiences, remain accessible to staff and management, and model open communication and leadership.
Work effectively as a team player and quick learner in a dynamic, fast-paced environment, and coach both direct reports and colleagues.