Assistant General Manager

Defined Fitness Inc • Albuquerque, NM

6d • Onsite

About The Position

The Assistant General Manager is responsible for detailing the Club and driving net memberships. This role sits in the driver's seat, leading a team of meticulous and dedicated team members who consistently strive for cleanliness perfection and maintain the club with purpose and attention to detail. The Assistant General Manager will develop a culture of cleanliness with a focus on retaining members by inspiring their team to find delight in the details. This role will lead and develop all team members down a path of excellence and success while delighting new members, tackling goals with drive, intensity, and passion.

Requirements

• Must pass the Sales Tour Process, Telephone Inquiry, and Membership Cancellation/Freeze S.O.P
• Proven ability to communicate effectively both verbally and written
• Must have 2 years of managerial experience in service, health, fitness or related industry
• Must have a valid New Mexico driver’s license (with acceptable driving record) and own means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.
• Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment
• Must be able to work weekends and evenings, as needed

Nice To Haves

• Bachelor’s Degree in Business Administration or related field, preferred

Responsibilities

• Work closely with the General Manager in all areas of the business
• Must take lead of the facility and report to General Manager on KPI’s while General Manager is out assisting other locations.
• Achieve all Club monthly sales goals & non-member closing percentage
• Achieve sales revenue goals including drinks, bars, etc.
• Effectively communicate our policies and procedures both to our members and employees.
• Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc.
• Oversee the equipment maintenance, including service callouts, equipment checks and on-going evaluation of equipment needs
• Responsible for stocking and ordering equipment parts, cleaning materials and other facility related products
• Maintain and service pool, spa, steam room and sauna
• Manage all HVAC upkeep, detail and maintenance
• Manage relationships with vendors and establish system for preferred vendors
• Schedule and complete weekly training sessions with your team
• Resolve and report all incidents of inappropriate behavior being displayed
• Create a positive culture for your team that creates an exceptionally friendly and delightful environment
• Recruit, hire, train, motivate and retain a fully staffed and a highly functioning team
• Other duties as assigned
• Must maintain both the club and their personal daily KPI’s

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees