Assistant General Manager-Dearborn, MI

Panera Bread•Dearborn Heights, MI

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role takes ownership of hiring, training, and team development while helping deliver company strategies, operational standards, and an exceptional guest experience. The Assistant General Manager helps create a workplace culture of warmth, belonging, growth, and trust. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. A job offer is conditional on the results of a background check.

Requirements

At least 18 years of age.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Availability for flexible hours, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.

Nice To Haves

One or more years of restaurant management experience preferred.
ServSafe certification, or ability to obtain it.

Responsibilities

Support the General Manager with key decisions and problem-solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training; motivate, engage, inspire, and celebrate team members.
Assist in managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Develop managers on people processes and Panera’s Guiding Values & Behaviors in partnership with the General Manager.
Work with the team to ensure guests are delighted by food quality, service, and the team.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures and help execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company-culture standards.
Assist the General Manager with managing overall bakery-cafe costs and inventory.
Model Panera’s Guiding Values and Behaviors, including taking initiative, working as a team, learning and growing together, and celebrating success.