Assistant General Manager 2 (On-Site)

Recruitment Team•New York, NY

6d•$75,000 - $85,000•Onsite

About The Position

The Assistant General Manager assists the General Manager with oversight of all operational aspects of a particular development or asset and assumes partial operational control in the General Manager’s absence. The role supports residential and retail operations, regulatory compliance, leasing, financial administration, resident relations, staff oversight, vendor management, inspections, and capital projects. The Assistant General Manager works with internal teams, residents, agency representatives, counsel, builders, asset managers, and other partners to meet operational requirements and pursue property and portfolio initiatives. The position includes oversight of site-specific procedures, employee performance, compliance and reporting, rent collection and arrears, maintenance and violations, budgets and allocations, unit turnover, construction coordination, and commercial lease operations. The role also conducts property inspections, supports resident services and community initiatives, and ensures staff are trained on required applications and tools. The work is primarily sedentary and involves sitting, computer use, reading, visual inspection, speaking and hearing, and repetitive hand and wrist movements. It may occasionally require standing, walking, climbing, balancing, stooping, working in narrow passageways, and lifting up to 10 pounds. The incumbent may occasionally experience weather-related temperature changes and noise or vibration that requires raising their voice to be heard.

Requirements

At least 2 years of property management operational experience with a college degree, or at least 3 years of direct APM/AGM experience at properties of similar scale and scope without a college degree.
Proficiency in Microsoft Office applications.
Proficiency in Yardi.
Experience in residential housing, including market-rate and/or affordable housing, and regulatory compliance.
Strong understanding of building finance and property-management financial reporting.
Strong understanding of regulatory compliance, including rent stabilization, Fair Housing, and Section 8.
Building systems knowledge.
Project management experience.
Exemplary customer service skills.
Ability to complete tasks and projects on time.

Nice To Haves

Bachelor’s degree preferred, or an equivalent combination of work experience, education, and professional designations or certifications.
Preferred certifications: RAM, ARM, AHM, LIHTC, and CPM.

Responsibilities

Assist the General Manager with oversight of operational aspects of a development or asset and assume partial operational control in the General Manager’s absence.
Support regulatory compliance and leasing coordination, including occupancy management and move-ins, vacates, and unit turnover.
Implement and enforce site-specific operational policies and procedures and organizational initiatives and standard operating procedures.
Manage on-site LIHTC and/or Section 8 administration and compliance.
Oversee site employee payroll, paid time off, overtime, performance, and staff training; coordinate progressive disciplinary measures with Human Resources.
Oversee follow-up on violations issued by City, State, and Federal agencies and manage violation processes through completion.
Procure vendors, services, and materials in accordance with company policies; monitor budgets and review and approve invoices.
Mitigate and aggregate pre-acquisition Housing Quality Standards violations, including uploading completed NE-2 forms to the Division of Tenant Resources portal.
Oversee resident accounts receivable collections, arrears outreach, legal arrears processes, and non-payment proceedings; follow applicable NYCHA guidelines.
Work with counsel and other parties on tenant arrears, insurance matters, and other legal issues.
Oversee BAEZ mold survey and remediation mitigation and reporting required by NYCHA.
Monitor staff and required trackers for company management, NYCHA, government entities, and partners.
Coordinate construction and resident relocation with builders, as applicable.
Track monthly resident outreach notifications and work with social services, community affairs, and community leader teams.
Prepare and submit NYCHA reports by the fifth of each month.
Work with Development and L+M Builders teams and liaise with partners, stakeholders, and ownership groups.
Play a leadership role in executing short- and long-term residential and retail initiatives with development teams.
Oversee incident reporting and ensure site security, leadership, insurance, and legal teams are engaged and details are recorded.
Oversee CAM charges and allocations, multi-entity cost-sharing allocations, accounts receivable and payable, MOR variance explanations, and operating and capital expenditure budget preparation.
Support leasing on renewals, lease terminations, and lease negotiations.
Work with Community Affairs to incorporate resident feedback into property operations and support community affairs initiatives and social services for at-risk residents and others as needed.
Lead agency-specific inspections, including REAC, MOR, and API inspections.
Collaborate with Asset Management, partners, stakeholders, and co-developers to create value and control expenditures.
Manage capital expenditure projects, coordinating with Asset Management, the builders’ group, and Regional Management on bidding, leveling, and contract document execution.
Manage retail and commercial operations in accordance with lease agreements.
Manage the unit turnover process, including bid leveling, estimating, and awarding.
Plan and coordinate major projects, initiatives, and PILOT programs for the broader portfolio.
Serve as a direct point of contact for agency officials and representatives, including HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, and NYCHA.
Coordinate BBRI, OCAF, and MU2M efforts and sometimes handle submissions directly.
Inspect properties to verify maintenance work and identify areas requiring additional attention.
Attend Tenant Association meetings as necessary and work with the security team on security initiatives.