Assistant General Manager 2 (On-Site)

CC Apartment Managers•Brooklyn, NY

2d•Onsite

About The Position

The Assistant General Manager (AGM) assists the General Manager in overseeing all operational aspects of a development or asset and assumes partial operational control in the GM’s absence. The role supports property operations across residential and retail components, including regulatory compliance, leasing, resident services, staff supervision, financial oversight, vendor and capital project management, inspections, and coordination with public agencies, development partners, and ownership groups. The AGM supports and implements site-specific operational policies and procedures; administers affordable housing programs and compliance; oversees rent collection, resident arrears, payroll, and staff performance; manages violations, incident reporting, inspections, and reporting obligations; and coordinates construction, resident relocation, unit turnover, and capital projects. The position also works with leasing, asset management, builders, legal counsel, security, community affairs, social services, and agency representatives to support property performance and resident needs. This position consists mainly of sedentary work, with occasional lifting of up to 10 pounds and occasional activities such as climbing, balancing, stooping, standing, and walking. The work environment may occasionally involve weather-related conditions, temperature changes, noise, or vibration.

Requirements

At least 2 years of experience in a property management operational role with a college degree, or at least 3 years of experience in a direct APM/AGM role at properties of similar scale and scope without a college degree.
Bachelor’s degree preferred, or a combination of work experience, education, and professional designations or certifications.
Proficiency in Microsoft Office applications.
Proficiency in Yardi.
Experience in residential housing, including market-rate and/or affordable housing, and regulatory compliance.
Strong understanding of building finance and property-management-specific financial reporting.
Strong understanding of regulatory compliance, including rent stabilization, Fair Housing, and Section 8.
Building systems knowledge.
Project management experience.
Exemplary customer service skills.
Ability to complete tasks and projects on time.

Nice To Haves

Bachelor’s degree.
RAM, ARM, AHM, LIHTC, or CPM certification.

Responsibilities

Assist the General Manager with oversight of all operational aspects of a development or asset and assume partial operational control in the GM’s absence.
Support regulatory compliance and leasing coordination, including occupancy management and move-ins, vacates, and unit turnover.
Implement and enforce site-specific operational policies and procedures and monitor employee performance.
Administer and manage on-site LIHTC and/or Section 8 programs and compliance.
Oversee site employee payroll, paid time off, and overtime.
Follow up on violations issued by City, State, and Federal agencies and manage violations through completion.
Procure vendors, services, and materials in accordance with company policies; monitor budget alignment and review and approve invoices.
Mitigate and aggregate pre-acquisition Housing Quality Standards violations, including uploading completed NE-2 forms to the DTR portal.
Oversee resident accounts receivable collections, rent collection, arrears outreach, and legal arrears processes; pursue tenant arrears and initiate non-payment proceedings.
Work with counsel and other parties on tenant arrears, insurance matters, and other legal issues.
Oversee BAEZ mold survey and remediation mitigation and reporting as required by NYCHA.
Monitor staff completion of trackers required by management, NYCHA, government entities, and partners.
Coordinate with builders on construction and resident relocation when applicable.
Track monthly resident outreach notifications in coordination with social services, community affairs, and community leader teams.
Prepare and submit NYCHA-related reports by the fifth of each month.
Work with Development and L+M Builders teams and interface with partners, stakeholders, and ownership groups.
Enact and enforce organizational initiatives and standard operating procedures.
Monitor direct reports and coordinate with HR on progressive disciplinary measures.
Support development teams in executing short- and long-term initiatives across residential and retail operations.
Oversee incident reporting and ensure site security, leadership, insurance, and legal teams are engaged and incident details are recorded.
Oversee CAM charges and allocations, multi-entity cost-sharing allocations, accounts receivable/payable, MOR variance explanations, and operating and capital budget preparation.
Support the leasing team with renewals, lease terminations, and lease negotiations.
Work with Community Affairs to incorporate resident feedback into property operations and support community affairs initiatives; coordinate with social services teams and agencies to assist at-risk residents as needed.
Lead and supervise agency-specific regular inspections, including REAC, MOR, and API inspections.
Collaborate with Asset Management and partners, stakeholders, and co-developers to drive value and control expenditures.
Manage capital expenditure projects with Asset Management, the builder’s group, and RM, including bid leveling and contract document execution.
Manage retail and commercial operations in accordance with lease agreements.
Manage the unit turnover process, including estimating, bid leveling, and awarding.
Strategize and coordinate major projects, initiatives, and PILOT programs.
Serve as a direct point of contact for agency officials and representatives, including HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, and NYCHA.
Coordinate BBRI, OCAF, and MU2M efforts and handle submissions when needed.
Inspect properties to verify maintenance work and identify areas requiring additional attention.
Ensure staff are trained in required applications and tools and understand their roles and responsibilities.
Attend Tenant Association meetings as necessary.
Work with the security team on security-related initiatives.