EXPERIENCED Hotel Assistant General Manager

Donohoe Hospitality Services

9d•Onsite

About The Position

Joining the team at Residence Inn Washington, DC, National Mall offers a unique and rewarding experience. This hotel is not only conveniently located near iconic landmarks such as the U.S. Capitol Building, the National Mall, and Smithsonian Museums, but also embodies a commitment to excellence and guest satisfaction. Employees benefit from a supportive and dynamic work atmosphere, where teamwork and respect are highly valued, fostering a collaborative environment that encourages personal and professional growth. Additionally, the hotel's proximity to the Federal Center SW Metro makes commuting easy and convenient. Working at Residence Inn Washington, DC means being part of a community that values safety, cleanliness, and exceptional service, making it an ideal place to grow and thrive in the hospitality industry.

Requirements

Associate or bachelor's degree preferred
Must have at least 3 years of successful AGM and/or department head experience in medium to large hotels.
Marriott experience highly preferred
Communicate clearly and respond promptly to both large and small audiences.
Relate effectively to all employees, including those with limited education/experience.
Maintain a calm demeanor in a very fast-paced environment.
Fit within the hotel's culture. Has the management style and skills needed now, is collaborative and teamwork-oriented, and exhibits fairness, ethics, and integrity.
Handle any emergency.
Inspire, train, and mentor others for promotion.
Multitask and delegate to achieve maximum desired results.
Ensure employees know that GM/AGM/Managers are working for their benefit and that there is always an open-door policy.
Inspire people to want to do better/to want to meet/exceed goals.
Set the example for everyone else in the hotel on how we should work, treat each other, ensure guests want to come back to the hotel, and resolve differences.

Responsibilities

Monitor and help manage all hotel operating expenses.
Review guestroom inventory management to maximize guestroom/suite revenue.
Ensure Department Heads follow proper procedures for the selection, training, counseling, and motivation of hourly employees.
Hire, train, and motivate managers. Ensure that all managers do the same for their employees.
Monitor Guest Voice scores, especially those that do not rate the hotel at the highest rating. Have Guest Relations cases checked daily.
Train and work closely with department heads to ensure focus on DHS & Hotel goals are met.
Assist in developing team members for higher-responsibility positions. Also, ensure that meetings are necessary, useful, and productive in the least amount of time.
Meet with all departments to discuss goals and progress toward them.
Responsible for a safe environment to reduce the risk of injury and accidents to employees and guests.
Ensure incident reports are promptly completed in the event of an employee or guest injury, with thorough follow-up to minimize the hotel's costs and prevent future incidents.
Inspect various parts of the hotel daily to ensure that guestrooms, public spaces, grounds, work areas, and kitchen areas meet cleanliness standards.
Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Work with the General Manager to help maintain all areas of the Dashboard for the DHS premium.
Ensure all brand standards/initiatives are being complied with daily.
Assist the GM in preparing forecasts and in developing, implementing, and monitoring the budget to maximize revenue and minimize expenses, while ensuring adequate supplies and staff are in place.