Hotel Assistant General Manager

BBL Hospitality•Norfolk, VA

5d•Onsite

About The Position

The Assistant General Manager is responsible for supporting all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment. This role assists the General Manager in leading the team in the development and implementation of property-wide strategies. The Assistant General Manager ensures the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. This role also builds relationships with key customers and is involved in the sales process.

Requirements

Salary position - $55k-$60k based on experience
Must be flexible with hours to meet the demands of the business, including weekends, nights, holidays etc.

Responsibilities

Ensures that all brand standards are being maintained in each area of the property.
Ensures all team members meet or exceed all brand requirements.
Oversees the operation of all property departments.
Ensures a viable key control program is in place.
Maintains current licenses and permits as prescribed by local, state and federal agencies.
Provides a safe working environment in compliance with OSHA/MSDS.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM.
Stays readily available and approachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Sets clear performance expectations with the General Manager.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily available and approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them.
Ensures orientations for new team members are thorough and completed in a timely fashion.
Takes proactive approaches when dealing with employee concerns.
Ensures property hiring practices comply with I-9 and EEO requirements and strives for a culturally diverse work place.
Performs other duties as assigned and needed.