Assistant General Manager
Homewood Suites by Hilton Pittsburgh-Southpointe•Canonsburg, PA
•Onsite
About The Position
StepStone Hospitality is seeking a dynamic Assistant General Manager to support the Homewood Suites Pittsburgh Southpointe Hotel in Canonsburg, PA. This role reports directly to the General Manager and is ideal for a results-oriented hospitality leader passionate about operational excellence, guest satisfaction, and strong service performance. StepStone Hospitality is a leading hotel management company committed to delivering superior results for owners, brand partners, guests, and employees, fostering a culture of teamwork, creativity, and excellence.
Requirements
- Must have at least 2 years of hotel management experience in hotel operations, preferred Hilton brand.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Ability to accurately report information.
- Ability to assist with various accounting department tasks, as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
Nice To Haves
- Hilton brand experience preferred.
Responsibilities
- Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
- Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.
- Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Facilitate department meetings to ensure 100% communication throughout all hotel departments.
- Recruit, interview, reference, and hire candidates for open positions.
- Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.
- Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.
- Responsibility for all personnel administrative paperwork and documentation.
- Other duties as assigned.
Benefits
- Various plan options for Medical, Vision & Dental
- Basic Life Insurance (provided)
- Voluntary Short-Term and Long-Term Disability
- Hotel Associate and Friends & Family Discounts
- Options for Pet Insurance
- Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
- 401K Match
- Paid Time-Off
- Leadership Training Programs/Mentorships
- Competitive Salaries
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
