AGM -Upscale California Cuisine restaurant-lounge

The Bungalow Hospitality Group • Long Beach, CA

2d • $75,000 - $85,000 • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The AGM helps drive service standards, responsible alcohol service, and a positive team culture. The AGM works closely with the General Manager and Director of Operations to ensure operational excellence, financial performance, and compliance with company policies and California regulations.

Requirements

• California Food Handler Card required, or must be obtained within 30 days of hire.
• California Responsible Beverage Service (RBS) Certification required within 60 days of hire.
• Minimum of 4 years of hospitality or restaurant experience, including supervisory or management responsibility in an elevated bistro-upscale environment.
• Strong knowledge of California labor laws, wage and hour requirements, and responsible alcohol service.
• Proficiency with POS systems, scheduling software, and Microsoft

Nice To Haves

• ServSafe Manager Certification preferred, or obtained within 30 days of hire.
• Good knowledge of California wine and craft cocktails preferred.

Responsibilities

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.
• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service.
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience.
• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.
• Support cash handling, POS management, daily reporting, and labor cost control.
• Assist with ordering, inventory, and vendor coordination for the front of house.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED