Assistant General Manager - Chick-fil-A

University of Oklahoma • Norman, OK

5d • Onsite

About The Position

The Assistant General Manager - Chick-fil-A is responsible for the overall operation, administration, and performance of day-to-day restaurant operations, including cash reporting and payroll, while regularly performing the same or similar duties as frontline staff (e.g., cooking, cleaning, and operating the cash register) in support of business needs. Regularly performs hands-on duties including cooking, food preparation, cleaning, restocking, and operating the cash register/point-of-sale system; works alongside staff to meet service demands. Supervises daily shift operations across front- and back-of-house functions. Organizes schedules and daily staff deployment; monitors workflow and verifies completion of assigned duties. Works alongside, schedules, and supervises full-time and student employees, including hiring, training, coaching, disciplining, and conducting performance evaluations. Assesses performance and applies positive discipline and retraining as needed to address performance, conduct, or attendance issues. Supports employee development and ensures alignment with OU Food Services expectations. Provides information, clarifies policies and procedures, facilitates service delivery, and resolves problems for employees and customers to ensure a positive dining experience.

Requirements

• Bachelor's degree.
• 4 years of food service and restaurant supervision experience.
• Hepatitis A vaccine required or annual testing.
• Cleveland County Food Handlers Card required within 30-days of hire.
• Ability to obtain ServSafe Certification within first 12 months of employment.

Nice To Haves

• Bachelor's Degree, ACF or CIA certification in Culinary, Restaurant Management; or related field.
• 3-5 years progressive experience in restaurant management/supervision, staff supervision, hospitality operations, meal production & support, or related area.

Responsibilities

• Oversee overall operation, administration, and performance of day-to-day restaurant operations.
• Manage cash reporting and payroll.
• Perform hands-on duties including cooking, food preparation, cleaning, restocking, and operating the cash register/point-of-sale system.
• Supervise daily shift operations across front- and back-of-house functions.
• Organize schedules and daily staff deployment.
• Monitor workflow and verify completion of assigned duties.
• Schedule and supervise full-time and student employees.
• Handle hiring, training, coaching, disciplining, and conducting performance evaluations.
• Assess performance and apply positive discipline and retraining.
• Support employee development and ensure alignment with OU Food Services expectations.
• Provide information, clarify policies and procedures, facilitate service delivery, and resolve problems for employees and customers.

Benefits

• Pay Range: Targeted Salary: up to $22.00 per hour, based on experience
• Benefits Eligible: Yes
• Will be issued a uniform, which must be properly worn per shift and maintained by the employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager