Assistant General Manager

Sage Hospitality•Pittsburgh, PA

3d•Onsite

About The Position

The Atterbury Hotel, managed by Sage Hospitality, is seeking an Assistant General Manager to help lead hotel operations with a strong focus on Food & Beverage. This role is ideal for an experienced hospitality leader with deep F&B expertise across restaurants, bars, banquets, catering, and culinary operations. The AGM will partner closely with the General Manager and property leadership team to drive exceptional guest experiences, strong financial performance, and a culture of accountability and hospitality. The ideal candidate is equally comfortable reviewing a P&L, coaching leaders, evaluating labor and food costs, engaging with guests, and stepping into the operation during peak business periods. Sage Hospitality Group believes in the power of place and the people who bring it to life, investing in growth, development, bold ideas, and leaders who want to make an impact.

Requirements

A four year college degree or equivalent education/experience.
Four to five years of employment in a related position with this company or other organization(s).
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Must have excellent speech and written skills in order to communicate with managers, guests and employees.
Must have excellent literacy skills necessary for reports, policies and procedures.
Must have vision ability in order to visually inspect hotel.

Nice To Haves

Deep F&B expertise across restaurants, bars, banquets, catering, and culinary operations.

Responsibilities

Manage associates in assigned divisions in order to attract, retain, and motivate employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate, as appropriate.
Serve as a key operational partner to the General Manager, providing hands-on leadership across hotel operations with particular focus on Food & Beverage, including restaurant, bar, banquet, catering, and culinary operations.
Develop, recommend, implement, and manage the division's annual budget, business/marketing plan, forecasts, and objectives to meet or exceed management expectations.
Monitor Food & Beverage financial performance, including revenue, labor, food cost, beverage cost, average check, and profitability. Analyze operating results and implement strategies to grow revenue, control costs, and improve margins.
Partner with Food & Beverage and culinary leaders on menu strategy, pricing, service standards, beverage programming, product quality, and the overall guest experience.
Ensure strong purchasing, receiving, inventory, cost-control, food safety, sanitation, and responsible alcohol service practices throughout Food & Beverage operations.
Oversee and support banquet and catering operations to ensure strong execution, guest satisfaction, and profitability.
Partner with Sales, Catering, Catering, Marketing, Revenue Management, and Operations to maximize Food & Beverage, group, private dining, catering, and event revenue opportunities.
Implement company and franchise programs and manage operations in a manner consistent with federal, state, and local laws and regulations, company policies and procedures, and Marriott Autograph Collection standards to ensure a high level of quality and guest satisfaction.
Resolve guest complaints as appropriate to maintain a high level of guest satisfaction and quality.
Implement emergency organization procedures and training through the management of security staff and hotel leadership to ensure appropriate protection for hotel guests, associates, and company assets.
Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce, and supports Sage values.
Ensure prompt and appropriate response to conflict management.
Evaluate and support proper staffing levels, positions, scheduling, and labor productivity to ensure the operational and financial success of the hotel and its Food & Beverage operations.
Support strategies for the property from an operations, staffing, service, and Food & Beverage perspective while ensuring alignment with the business's other disciplines and support teams.
Support strategic planning, development, and coordination of business initiatives and strategies.
Maintain a visible, hands-on leadership presence throughout the hotel and Food & Beverage outlets, particularly during peak business periods.
Ensure consistent and stabilized systems and processes for guests while identifying opportunities to improve operational execution and service delivery.
Mentor and develop high-potential and future high-potential talent in line with the organization's talent management strategies.
Implement succession planning within each direct report area to provide new opportunities as associates develop.
Foster strong collaboration across Food & Beverage, culinary, rooms, sales, engineering, finance, human resources, and other hotel disciplines.
Look for more efficient and effective ways to provide services to the hotel and owners.
Leverage technology and third parties where appropriate while continuously identifying opportunities to improve service, systems, and overall hotel performance.
All other duties as assigned, requested, or deemed necessary by management.
Requires flexibility to work evenings, weekends, holidays, and special events as business needs dictate.