Director of Operations

Kimpton Hotels & Restaurants • Salt Lake City, UT

2d • Onsite

About The Position

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Requirements

• 3+ years management experience in hospitality.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
• A genuine passion for guest service. You just "get" people and build relationships easily!
• Outstanding organizational abilities and skill for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Flexible schedule, able to work evenings, weekends and holidays.

Nice To Haves

• Bachelor's degree preferred.
• Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

• Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
• Support with managing the financial expenses of hotel operations, ensuring that all expenses stay within budget.
• Identify capital needs and support maintenance of the overall condition of the hotel.
• Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquires, when needed.
• Review team schedules and at times lead all aspects of hotel departments such as; Security, Engineering, Reservations as well as, monitor and maintain property interfaces.
• Lead, train, and develop a team of high performing hotel department managers.
• Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure that all guest needs are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager