Assistant General Manager
About The Position
The Assistant General Manager supports the General Manager in driving overall studio success. This role takes ownership of training, operations, and client experience while motivating the team to achieve excellence. It balances leadership, sales support, and hands-on operations, creating a culture that consistently delivers five-star service. The ideal candidate is a polished operations leader who thrives on balancing high standards with genuine support for their team, leading by example in client interactions, product expertise, and operational consistency. As a people developer, they enjoy mentoring and empowering others, turning coaching conversations into growth opportunities. This role requires a systems thinker who thrives on creating smooth workflows and a relationship builder who cultivates long-term trust with clients.
Requirements
- High School Diploma or equivalent (required).
- 1+ year of management or supportive leadership experience (required).
- Proven success in sales and team leadership.
- Strong de-escalation and conflict resolution skills.
- Exceptional communication skills (written and verbal).
- Ability to multi-task and manage both client and staff needs.
- Intermediate computer proficiency.
- Flexibility to work evenings, weekends, and holidays as needed.
Nice To Haves
- 4+ years of customer-facing experience (preferred).
Responsibilities
- Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
- Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
- Proactively de-escalate and resolve client concerns.
- Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
- Guide team members in sales strategies, membership promotion, and hospitality practices.
- Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
- Partner with GM to set daily, weekly, and monthly goals for the team.
- Coach staff through feedback and recognition, ensuring accountability and growth.
- Ensure the studio is consistently clean, safe, and welcoming.
- Uphold brand standards across all aspects of facility presentation.
- Lead by example to foster a professional and client-first culture.
Benefits
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Wellness resources
- Medical, dental, vision, disability, and life insurance (Full-Time, effective within 30 days).
- Paid Time Off (PTO): Available for Full-Time team members.
- Wellness Perks: Complimentary and discounted Restore services.
- Retirement: 401k plan with employer match.
- Compensation: Bonus opportunities.
- Career Growth: Pathways to advance within Restore’s leadership structure.
- Pioneering Wellness: Work for an industry leader shaping the future of wellness.
- Impactful Leadership: Support the GM in creating meaningful results for both clients and employees.
- Innovation & Collaboration: Operate in a dynamic environment that values teamwork and creativity.
- Employee Wellness: Enjoy complimentary access to Restore’s therapies.
- Career Growth: Step into leadership development opportunities within a rapidly expanding company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
