Assistant GM - Winder - 5189

Ruby Tuesday • Winder, GA

7d • $55,000 - $60,000 • Onsite

About The Position

The Assistant General Manager (AGM) is responsible for the day-to-day management of all aspects of the restaurant. The AGM is a key management contact for customers and team members, addressing customer needs, compliments, and concerns, and may be the primary manager on site when an issue arises. The role trains, supervises, and directs kitchen and service team members, makes independent decisions to support excellent service and a high-quality dining experience, and uses sound business judgment to help maximize sales, customer satisfaction, and profitability while meeting corporate budget and cost-control objectives. The AGM also ensures sanitation, safety, and food-quality obligations are consistently met or exceeded.

The position oversees restaurant shifts and operations, including staffing, scheduling, training, food and beverage preparation, inventory, costs, equipment, food safety, and guest recovery. The AGM communicates operational needs and shift information to the management team, enforces company policies and standards, and supports the rollout of new initiatives and menu items. The role requires regular attendance and the ability to work up to 55 hours per week.

Requirements

• Must be at least 21 years old.
• High school diploma or high school equivalency required.
• Valid driver's license.
• Commitment to excellence in friendly service.
• Ability to inspire and motivate others.
• Ability to analyze issues and solve problems.
• Ability to set clear goals for oneself and the team.
• Strong verbal and written communication skills.
• Ability to foster collaboration and teamwork.
• Ability to work up to 55 hours per week and meet the position's physical requirements.
• Regular attendance is required.

Nice To Haves

• Bachelor's degree preferred.
• Two years of hands-on restaurant management experience preferred.
• ServSafe certification preferred, or ability to obtain certification before completing training.
• Proven ability to grow sales.

Responsibilities

• Manage, supervise, and direct hourly employees, including daily activities, work assignments, time-off requests, and individual needs.
• Conduct periodic performance evaluations and coach, counsel, or apply corrective discipline as needed to uphold work rules and standards of conduct.
• Observe kitchen operations and promptly address issues that are out of alignment.
• Set work hours and weekly schedules, and assign tasks before, during, and after restaurant operating hours.
• Drive sales and guest satisfaction while managing food costs, inventory levels, utility usage, and Health Department ratings.
• Maintain cleanliness, organization, storage, and sanitation of food products to ensure food quality.
• Ensure every team member executes the CHARM Service Model with every guest.
• Provide, direct, and schedule Front of House and Back of House training on company policies, procedures, and specifications.
• Supervise food and beverage production and preparation in accordance with established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook and take appropriate action when staff do not comply.
• Use the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes to the management team.
• Enforce restaurant security measures to protect employees and guests, including counseling, retraining, or discipline when appropriate.
• Manage food, supply, and liquor costs, conduct weekly inventory, and recommend adjustments as needed.
• Practice and enforce safe food-handling procedures.
• Follow company policies and procedures, state and federal wage-and-hour regulations, and restaurant filing responsibilities.
• Ensure equipment is in good repair, arrange repairs, or remove equipment from service when appropriate to prevent injury or accidents.
• Manage operational processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, and food safety.
• Coach the team to prepare food and beverages to Ruby Tuesday recipe specifications for portion, preparation, and presentation.
• Maintain a valid food safety certificate and any required local compliance certifications, applying for new certificates when needed.
• Execute new initiatives, including new product and menu rollouts.
• Model the company core values: Be Real, Do Good, and Walk Together.

Benefits

• Reasonable accommodations are available to individuals with disabilities or pregnancy-related conditions, subject to business needs and an interactive review with Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED