Assistant General Manager

MCR Hotels • SeaTac, WA

3d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on ensuring happy guests, spotless cleanliness, product consistency & quality, and teamwork. The Assistant General Manager will provide daily supervision, conduct room inspections, train new team members, manage shifts, assist with inventory and onboarding, oversee time clock punches, perform audits, manage reporting, handle purchase orders and invoices, ensure quality assurance and safety standards, escalate opportunities, confirm preventative maintenance, and ensure adherence to work schedules. This role is also expected to cover open department head positions when necessary.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Leads team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Inspect and visually observe details at close range (within a few feet) and from long range.
• Read, write, understand and communicate with others effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks including guest rooms and public spaces to ensure friendly service, cleanliness, and testing of mechanical equipment.
• Verify that all rooms are inspected daily and confirm adherence to all cleanliness standards noted on the room inspection checklist.
• Provide one-on-one training to new incoming team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and happily confirm that all guest needs are met.
• Greet guests with a smile and provide supervision during peak check-in/check-out times, as well as meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process of new team members to provide friendly service and ensure all processes noted on the onboarding checklist are adhered to.
• Support the General Manager in completing a review of previous day team member time clock punches.
• Complete Daily Summary and Night Audit processes in accordance with policy.
• Start and complete shift handover reports on each shift, sign off on and upload required daily reports.
• Ensure every purchase goes through the correct purchase order process and all invoices are submitted through the approved accounts payable system, using only MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and/or up to date, and correct all deficiencies.
• Review any service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• Ensure that all team members are adhering to their established work schedule.
• Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out.
• Cover open department head positions when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree