Assistant General Manager

Horseshoe Bay Resort•Houston, TX

3d•Onsite

About The Position

DoubleTree by the Galleria is looking for an experienced Assistant General Manager to oversee and support hotel operations. This role requires a strong background in either full-service hotel Director of Operations experience or previous experience as a General Manager in a limited-service hotel with Food & Beverage outlets.

Requirements

Three (3) years' experience as a hotel Assistant General Manager or General Manager in full-service hotel required.
Previous hotel rooms division and food & beverage management experience required.
Excellent communication skills, both written and verbal.
Strong interpersonal and problem-solving abilities to anticipate, identify, prevent and solve guest and employee related issues.
Flexible availability to work evenings, holidays and weekends.

Nice To Haves

Hilton/PEP experience highly preferred.

Responsibilities

Support the General Manager in daily hotel operations and assist the operational and financial management of Food & Beverage and Rooms Division.
Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
Oversee and provide support and guidance for Food & Beverage, Housekeeping and Front Office department operations.
Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conduct operations meetings, ensure staffing levels and department operations support business needs.
Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
Assist with addressing and resolving employee relation issues.
Support with resolving guest related complaints.
Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.