Assist General Manager
About The Position
We are currently looking for an Assistant General Manager for our Hampton Inn Buffalo/Williamsville, one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.
Requirements
- Two years related management experience, and hotel brand knowledge.
- Extensive experience with rooms, housekeeping and food and beverage.
- Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
- Expertise in standard hotel management systems.
- Hands-on leadership
- Valid Driver’s License
Nice To Haves
- Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Responsibilities
- Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned.
- Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
- Manage the front office operations and supervising directly the front desk and food and beverage staff.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
- Administrative tasks such as reporting, inventories, accounting processes and much more.
Benefits
- Weekly pay
- Paid vacation, sick days and holidays
- Medical, dental, vision insurance
- 401K Retirement plan with company match
- Travel discounts on our branded properties
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
