Assist General Manager

Sage Hospitality•New Orleans, LA

2d•Onsite

About The Position

The Assist General Manager plans and manages the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. This position is responsible for short and long-term planning and day-to-day operations of the hotel operations. They recommend the area's budget and manage expenses within approved budget constraints. The role may also involve responsibility as a member of the Hotel Executive Committee. The Assist General Manager is expected to inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.

Requirements

A four year college degree or equivalent education/experience.
Four to five years of employment in a related position with this company or other organization(s).
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Must have excellent speech and written skills in order to communicate with managers, guests and employees.
Must have excellent literacy skills necessary for reports, policies and procedures.
Must have vision ability in order to visually inspect hotel.

Responsibilities

Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.
Ensure prompt and appropriate response to conflict management.
Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
Ensure consistent and stabilized systems and processes for the customers.
Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. Implement succession planning within each direct report to provide new opportunities as associates develop.
Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.