Assistant General Manager- Spring Park

Freddy's Frozen Custard & Steakburgers•Spring, TX

About The Position

The Assistant General Manager is responsible for the restaurant’s overall efficiency and technical operations, ensuring Freddy’s standards for quality, timeliness, and service. The role includes training and developing staff and building teams through employee motivation. The Assistant General Manager supports restaurant leadership and communication, financial performance, health and safety compliance, guest satisfaction, scheduling, opening and closing, cash handling, and administrative operations. The position requires availability across morning, day, and evening shifts, including weekends, and a minimum of 50 hours per week or as management demands or restaurant needs dictate.

Requirements

One to three years of restaurant management or other related experience generally required.
Excellent written and verbal communication skills, including the ability to clearly communicate detailed information to guests, colleagues, and management.
Excellent guest-service skills and the ability to interact positively and professionally to develop and maintain strong working relationships with guests, coworkers, and management.
Strong attention to detail and organizational skills.
Must pass a background check.
Must have a non-expired driver’s license and an acceptable driving record under company policy and insurance coverage requirements.
Must have current foodservice certificates as required by state law.
Must be available to work morning, day, and evening shifts, including weekends.
Must be available to work a minimum of 50 hours per week, or as management demands or restaurant needs dictate.
Must be able to talk and hear; frequently stand, bend, kneel, climb stairs, walk, use hands to finger, handle, or feel, and reach with hands and arms.
Must occasionally lift and/or move up to 50 pounds.
Must be able to stand for long periods and adapt to changing kitchen temperatures.

Responsibilities

Ensure that all Company Standard Operation Procedures are followed.
Teach and practice Freddy’s standards of quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Ensure customer satisfaction is the highest priority for all employees and demonstrate hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve target labor percentage.
Enforce quality-control standards and procedures and maintain standardized portion-control guidelines.
Monitor sales trends, develop forecasts, and make effective decisions to control costs of sales and labor.
Maximize productivity without compromising quality standards.
Ensure full restaurant compliance with health department regulations.
Address critical violations identified through self-inspections or health department reports and take corrective action to prevent repeat violations.
Ensure inspections are conducted and ongoing issues are corrected.
Meet guests’ needs and special requests and resolve complaints or concerns with a commitment to guest satisfaction.
Review and approve schedules and forecasts.
Coordinate opening and closing activities in a timely and safe manner.
Complete operational checklists daily.
Ensure cash-handling procedures are followed.
Ensure paperwork and administrative forms are completed correctly and submitted on time.
Resolve conflicts and address team members’ performance issues constructively and according to policies.
Use Microsoft Office, Excel, Word, and the Internet.