Assistant General Manager - HNL

Signature Aviation•Honolulu, HI

19d•$93,600 - $117,000

About The Position

The Assistant General Manager is a member of the base leadership team and helps lead cross-functional staff in delivering safe, seamless, hospitality-driven service to guests, residents, and flight crews in a private aviation terminal. The role oversees daily terminal functions and leads the terminal in the General Manager’s absence, applying operational knowledge and a hands-on, approachable leadership style to maintain service standards and support an elevated guest experience. The position oversees business functions including service delivery, staffing, equipment and facility conditions, team performance, ramp operations, safety, security, regulatory compliance, guest service, inventory, and maintenance. It also supports business development and relationship management with residents, coordinates team scheduling and training, and may handle payroll oversight and compliance. Scheduling may include nights, holidays, and weekends. Work takes place indoors and outdoors, near active aircraft and ground service equipment, and in varying weather conditions.

Requirements

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
One to two years of team-management experience.
At least 18 years of age.
Must pass company criminal and motor-vehicle background checks and drug tests, meet airport background-check requirements for an airport security badge, and be insurable under the company’s applicable insurance policies.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Must pass a color-vision test for aviation-fuel inspection.
Must be legally authorized to work in the jurisdiction of employment.
Must possess a valid state driver’s license; certain PATs require a commercial driver’s license (CDL) based on local regulations and business needs.
Ability to assign tasks, provide performance feedback, administer corrective action, and motivate others.
Excellent guest-service skills and an energetic, outgoing, guest-focused approach; ability to anticipate guest needs, prioritize requests, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing; ability to write routine reports and correspondence.
Basic knowledge of operating budgets and profit and loss (P&L), including how margin, revenue, and costs affect the business; ability to make responsible process changes to improve financial performance.
Ability to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew, team members, or emergency personnel; speak effectively to groups and respond to inquiries.
Ability to enter, exit, and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, freight-handling equipment, and cars.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.
Strong interpersonal and collaboration skills.
Ability to handle multiple tasks while maintaining attention to detail and concentration in a busy setting.
Computer skills, including ability to complete computer-based training; proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; and ability to learn company software.
Strong time, project-management, and organizational skills, and ability to complete the company’s training programs successfully and on time.
Ability to become approved to perform base-specific required certifications, such as towing or deicing.

Nice To Haves

Training and approval to perform base-specific certifications such as towing or deicing.
Experience in towing or deicing; external candidates with experience in these areas will also be considered.
Experience with conflict resolution in a hospitality environment.

Responsibilities

Oversee all business functions of the private aviation terminal (PAT), including service delivery, equipment and maintenance, facility conditions, and staffing.
Collaborate with the General Manager to maintain existing business and develop new business.
Ensure compliance with company rules, regulations, and policies, as well as local, state, federal, and airport authority requirements.
Act as the company liaison with the airport community.
Manage and direct subordinate leaders and team members, including scheduling, assigning duties, coordinating work, conducting meetings, and managing special events.
Administer time and attendance and process new team members.
Lead safe and efficient base operations in accordance with policies and standard operating procedures, ensuring accurate operational communication.
Manage team performance, address deficiencies, and administer corrective action as needed.
Interview, onboard, train, and manage team members to support engagement and development.
Ensure team members complete required airline training.
Serve as a guest-service resource and escalation point for guest inquiries.
Provide onsite business development support and manage relationships with residents.
Maintain knowledge of Signature facilities, services, website, surrounding areas, and other information commonly requested by guests.
Coordinate professionally with team members, guests, visitors, other company departments, and external parties to ensure services and information are handled accurately and promptly.
Perform ramp operations as needed to meet service needs for guests, clients, vendors, and aircraft crew.
Ensure teams prepare for arriving and departing aircraft, complete open tasks, address safety concerns, and document safety observations.
Assist with or manage regulatory compliance, audits, and reporting for airport or government parties when requested.
Manage base supplies, uniforms, and equipment inventory in accordance with procurement and expense procedures.
Maintain premises security, including street-side areas, parking lots, terminals, hangars, and the airport operations area (AOA).
Oversee ground support equipment (GSE) and facility maintenance operations.
Maintain safe, clean, and secure ramps and operations.
Investigate accidents to determine root causes and complete related reporting.
Administer health, safety, security, and environmental (HSSE) software.
Oversee fuel quality control activities.
Understand, comply with, and enforce operational, safety, guest-service, and security requirements, including physical, cyber, and data security protocols.
Stop work when an unsafe condition or act could harm people, the environment, company or guest assets, or the company’s reputation.
Follow emergency response procedures during critical events.
Maintain accurate records of team-member work time and activities and services performed; may oversee payroll and compliance.