Assistant General Manager - Village Inn

FRESQUEZ COMPANIES GROUP•Rio Rancho, NM

9d•Onsite

About The Position

Join a brand known for comfort food, warm hospitality, and our iconic pies—especially our guest-favorite Pie Wednesdays! At Village Inn, we create a welcoming, family-friendly dining experience where guests come for great meals and stay for tradition. We’re looking for a strong Assistant General Manager to help lead our team and deliver consistent, high-quality service every day of the week—especially during our busiest and most exciting promotions. Village Inn is a rare and respected brand with over 100 locations nationwide built on tradition, consistency, and guest loyalty. As part of Fresquez Companies, you’ll join a family-owned organization known for operational excellence, strong leadership, and a commitment to developing people from within. This isn’t just a job—it’s your opportunity to grow your career with a company that invests in its leaders and gives you the tools to succeed.

Requirements

ServeSafe Certification (or ability to obtain)
Minimum of 2-4 years of progressive leadership experience in the restaurant/hospitality sector, with a focus on restaurant operations
Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.
Experience teaching, coaching, and training adults in a variety of environments and situations (technical, skills training as well as soft skills, leadership)
Proven ability to partner with and influence all levels of an organization, from senior level management to hourly employees
Strong written, verbal communication, and presentation skills, including the ability to communicate with all levels of the organization
Ability to coach and motivate others to achieve departmental and company goals
Strong problem-solving skills and the ability to partner with others to achieve results/resolution, an innovative and forward-thinking leader
Ability to delegate and demonstrate leadership courage to hold others accountable for results and their actions
Excellent interpersonal skills with the ability to negotiate and influence
Places a value on diversity and shows respect for and openness to others’ backgrounds and ideas
Strong organizational skills with proven ability to manage multiple priorities and large projects across multiple disciplines with a strong attention to detail
Proven experience leading cross-functional teams to develop new business, training, and operational efficiency solutions
Ability to handle high stress situations, ambiguity, and changing priorities
Proficient Word, Excel, PowerPoint and internet skills
Licensed to operate an automobile without hours of operations restrictions
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to work with Fresquez menu products, as well as work around potentially hazardous chemicals (i.e., cleaning products)
The ability to drive, stand, sit, bend and walk for extended periods of time
Prepare special reports/assist on special projects as needed or requested.
Detail oriented.
Good PC competency such as the ability to use Microsoft Office Suite and other related software.
Knowledge of Paycom Payroll software.
Excellent listening skills.
Professional behavior that contributes to creating an environment of respect and professionalism.
Ability to maintain confidentiality.
Effective organizational and time management skills; able to manage multiple priorities, to complete tasks/projects in a timely fashion.
Ability to work at a fast pace in an effective manner.
Ability to work under pressure and to be flexible and adept to varying and changing demands.
Effective and friendly interpersonal communication and interpersonal skills with internal and external customers.
Excellent computer skills to include Outlook, Word, Excel, Publisher, PowerPoint, Social Media, Internet Research, 10-key, and willingness and ability to learn new systems.

Nice To Haves

2–3 years of restaurant or hospitality leadership experience preferred
High-volume experience strongly preferred
Restaurant industry experience preferred.
Culinary experience is strongly preferred.

Responsibilities

Support the General Manager in overseeing daily restaurant operations
Lead shifts as Manager on Duty with a focus on execution and guest satisfaction
Drive sales and maximize performance during key promotions like Pie Wednesdays
Coach, develop, and motivate team members to deliver excellent service
Ensure a clean, safe, and guest-focused environment
Maintain high standards for food quality, presentation, and speed of service
Assist in managing labor, inventory, and cost controls
Uphold company policies, procedures, and brand standards
Serve as a role model while consistently exhibiting Fresquez Vision, Mission and Values.
Assist in accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Support hiring, onboarding, training, and development of team members
Assist with scheduling, coaching, counseling, and performance management
Assist in achieving restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; resolving problems; completing inventory and audits
Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation; adjust menus as needed
Ensure compliance with food safety, sanitation, and company standards
Maintain strong communication with the General Manager and team
Assist with payroll review and labor management
Drive execution and readiness for high-volume promotions (including Pie Wednesdays)
Foster a positive, team-oriented work environment
Perform additional duties as assigned
Assist with other restaurant functions including other assigned duties as needed. This may include prep-cook, cook, dishwashing, maintenance, bartending, serving, and cleanliness of equipment and facilities.
Must be able to fulfill all roles within the restaurant(s) as necessary.