General Manager, Pioche Village

Pioche Village • Park City, UT

2d • $120,000

About The Position

Grounded in our Purpose, to Serve from the Heart, the Pioche Village General Manager is responsible for bringing our purpose to life through the execution and delivery of the CoralTree brand values and brand experiences across all stakeholders: team members, guests, owners, and communities. The General Manager is a critical leadership role overseeing not only day-to-day operations but also shaping the team culture and guest and owner experience. This position requires a dynamic and forward-thinking leader who thrives in both strategic planning and hands-on execution. It requires a balance of operational expertise, financial acumen, and a deep appreciation for the unique rhythm and expectations of a high-end mountain resort environment.

Requirements

• The General Manager must possess exceptional leadership skills in general resort operations, guest service and employee relations.
• They must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, exceptional written/verbal communication skills, and be able to guide and direct work teams, individuals and operating departments to achieve financial objectives.
• The General Manager must possess a track record of providing exceptional guest and owner service balanced with operational efficiency.
• Four-year college degree is preferred.
• Seasoned General Manager with experience operating and positioning a seasonal resort property, or comparable asset and property.
• Demonstrate skill to build personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and team members.
• Demonstrate skills to lead the career development of self and others by attracting and retaining a superior and talented management and property team, encouraging and supporting career development, and driving continuous learning.
• Demonstrate skills to manage organizational change productively by driving continuous improvement, building support for change, and adapting to change.
• Ability to demonstrate and live the company’s core values by empowering talented and prepared people, balancing the needs of the ownership group, guests and team members, and demonstrating an entrepreneurial spirit.
• Demonstrate skills to embrace and contribute to the vision of the property and communicate/align the team to execute that vision.
• Demonstrate skills to implement and maintain a guest service culture in a long-term, consistent manner in a seasonal environment.
• Demonstrate skills to create strategic alignment between owner/company goals, property goals, Board of Directors goals and individual goals to equate to mutually defined success.
• Thoroughly understand income statements/balance sheets/cash flow/hospitality accounting and internal control principles.
• Strong cost management/operating margin skills.
• The ability to develop and deliver monthly/quarterly forecast and annual operating budgets on a consistent basis.
• Able to develop annual business plans/budgets and then effectively monitor performance against plan.

Nice To Haves

• Previous experience within an independent group and leisure property environment and association management experience is preferred.

Responsibilities

• To supervise, assist, direct and inspire the property team to maintain and ensure a high level of service and profitability.
• To coordinate and communicate regularly with the Managing Director, along with regional team members, other senior company executives and the appointed representative from the ownership group.
• Achieve property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility and organize/implement strategic and tactical plans to facilitate this aim.
• Be fully responsible for the operating success of the property.
• Have familiarity with construction processes, timelines, and terminology, with the ability to effectively collaborate with contractors and project managers during asset renovation projects.
• Ensure that the selection, training, and ongoing direction for property team members is such that it maintains a high level of job satisfaction/morale/teamwork among team members across departments.
• Provide innovative/creative thinking and strategies to effectively differentiate the property from its competitive set and exceed fair market share.
• Work closely with the Board of Directors on property ideas and project implementation and completion.
• Schedule regular Board of Directors Meetings and an annual Association Meeting.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity.
• Achieve high levels of profitability, memorable guest service, and customer satisfaction for property guests, with strong operational expertise in revenue management, sales and marketing, rooms, facilities/systems, and other ancillary disciplines.
• Manage and grow the rental program, ensuring efficient operations, strong financial performance, and an exceptional experience for both owners and guests.
• Effectively represent the property in the local community, regionally and nationally.
• Ensure the property is operated safely and securely according to property and company accounting standards.
• Responsibility for short- and long- range strategic capital project planning and project management with Board of Directors and CoralTree Hospitality.

Benefits

• Sick pay, available upon hire
• Flexible time off
• Health insurance options, including vision insurance and dental insurance
• Life insurance
• Flexible spending accounts and health saving account options
• Retirement savings account with a company match
• Discounted Room Nights at participating CoralTree properties and free room night program after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees