Case Manager - The Village

The People Concern•Los Angeles, CA

6d•Onsite

About The Position

The Case Manager at The Village plays a critical role in supporting individuals experiencing homelessness by providing comprehensive, client-centered case management services. This position is responsible for assessing client needs, developing individualized service plans, connecting clients to resources and promoting overall stability and well-being. The Case Manager works closely with multidisciplinary team members to ensure trauma-informed, strengths-based care is delivered in a safe and supportive environment.

Requirements

Minimum of one (1) year of experience in case management required
Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)
Skilled in non-violent crisis intervention
Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
Strong interpersonal and team building skills
This position requires driving to multiple sites and transporting clients in personal vehicles at times. candidates for this role must possess a valid drivers license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes.
Strong knowledge of Microsoft Programs (Word, Excel, Outlook). Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.
High School Diploma or GED or Equivalent

Nice To Haves

Bachelor’s degree in related field, strongly preferred but not required
Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred

Responsibilities

Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers
Facilitate intakes for individuals who are referred into interim housing
Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
Facilitate wellness, enrichment, and life skills groups
Provide crisis intervention when needed
Maintain client confidentiality at all times while following agency, state and HIPAA regulations
Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
Participate in case conferences, individual supervision, and other staff meetings
Work in collaboration with other agency and program staff, in order to coordinate services
Communicate effectively and in a timely manner with management, peers, and clients
Participate in evaluation and trainings in order to better respond to client/community needs
Perform other duties as assigned