Assistant General Manager, Talkeetna Lodge (Talkeetna Alaska)

Pursuit Collection•Talkeetna, AK

20d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading Talkeetna Alaskan Lodge operations. This role helps to oversee front office and guest registration, housekeeping, food & beverage, retail, staff housing, accounting, cash control, and overall guest experience. You’ll lead and develop leaders and team members, manage labor and operating standards, and ensure a consistently high-quality guest experience that reflects Pursuit’s mission in one of Alaska’s most iconic lodge settings. This role also serves as head of the Safety Committee. Talkeetna Alaskan Lodge is the lodging outpost of Alaskan adventures. The Assistant General Manager plays a key role in bringing that to life. In this role, success means: Team member engagement, Sustaining a stable, engaged lodge team across a full operating year, supported by expanded employee housing, Ensuring clear onboarding, training, and service standards that reinforce our brand voice and guest expectations, and connect the team to the beauty and uniqueness of Talkeetna and Alaska, Providing the tools, supplies, and systems teams need to work efficiently and confidently, Showing up as a visible, present, team-centered leader who drives consistency through daily execution, Creating both programmed and organic opportunities for team members to experience Alaska. Guest experience and satisfaction, Delivering warm, seamless arrivals and departures, with high standards of cleanliness and comfort in guest rooms and public spaces, Connecting guests to Alaska’s soul through storytelling, community art, and local history, Helping guests access Alaskan experiences that inspire their next adventure, right from our “back porch”, Offering dining, viewing, and gathering experiences that feel unhurried, comfortable, and grounded in natural beauty, Supporting visible room renewal efforts, including refreshed mattresses, linens, pillows, terry, in-room coffee, and upgraded bath products. Guest success looks like guests describing the lodge as welcoming, uniquely Alaskan, and unforgettable, living up to the “Wild Alaska” hype. Financial and operational performance, Delivering consistent, full-season lodge operations with strong operating discipline, Managing labor and expenses efficiently, applying the “golden rule” of not being wasteful, rotating product effectively, and caring for the tools we’re given, Educating and promoting upselling in a way that benefits both the guest and the business, Acting as a careful steward of the asset, focusing reinvestment on extending the life of infrastructure, improving guest comfort, and keeping the lodge competitive and relevant in the Alaska market. Hospitality excellence & brand, Delivering calm, friendly, and personal service that feels genuine, not scripted, Making the lodge feel like a welcoming, timeless, and authentically Alaskan space where guests want to linger by the fireplace or on the deck, Consistently reflecting our three core ideas: access to Alaska and the wilderness, connection to a vibrant, quintessential Alaskan community, and natural warmth. We know we’re living this definition of success when: Guests consistently rate their stay as relaxing, comfortable, and memorable, In-room amenity refreshes are visible and positively impact satisfaction, Employee housing improvements strengthen team stability and wellbeing, Leaders and teams use our systems, training, and support to run an efficient, strong-performing business, Our connection with the Talkeetna community continues to grow through active involvement. Mantra: To deliver an iconic bucket-list experience for all guests, ensuring they collect Alaskan experiences from our outpost to add to their soul.

Requirements

Strong knowledge of front office, housekeeping, and food & beverage operations
Understanding of maintenance, sanitation, and safety standards in rooms and F&B
Experience maintaining high guest experience standards through clear expectations, coaching, and follow-up
Knowledge of hospitality human resources practices
Familiarity with hospitality marketing, financial analysis, and Alaska Collection planning processes
Proficiency with computers, F&B software, databases, and spreadsheets; strong Microsoft Office skills
Strong written and verbal communication skills, including presenting information clearly to decision makers
Excellent organizational, time-management, and follow-up skills; high attention to detail
Ability to make sound decisions, solve problems, prioritize under pressure, and stay calm in busy periods
Proven ability to build relationships and work effectively with leaders, team members, partners, and external stakeholders
Ability to design, communicate, and evaluate policies and procedures related to excellent customer service, and to train and mentor others on those standards
Demonstrated ability to lead, motivate, and develop teams to achieve Alaska Collection goals and objectives
Knowledge of the Alaska tourism industry, including key partners and industry influences
High degree of discretion and respect for confidential information
Strong leadership, management, and supervisory skills
Ability to work long hours, including evenings, weekends, and holidays, as business levels require
Ability to sit and/or stand and work at a computer for extended periods
Ability to work and travel in all weather conditions
Ability to maintain balance and move through crowded or confined spaces regularly
Ability to push, pull, carry, and lift up to 50 lbs regularly, and heavier items occasionally
Must hold a valid Drivers License
5+ years of hotel front office and/or food & beverage management, catering management/sales, or a combination of management experience and education that provides the required skills and knowledge
Strong working knowledge of modern front office operations, restaurant, and lounge management methods
Proven track record of delivering both profit and guest satisfaction in hospitality and/or F&B
Experience in purchasing, corporate administration, People/HR, or accounting is an asset
Valid driver’s license and passport
Ability to legally enter Canada
Ability to obtain and maintain: Alaska Training for Alcohol Professionals (TAP) certification, First Aid and CPR certification, State of Alaska Food Worker Card
Familiarity with Safety Data Sheets (SDS) and Personal Protective Equipment (PPE)

Responsibilities

Lead and support managers and team members to deliver elevated, genuine guest service across all lodge departments
Assist with setting rates and managing tour blocks in partnership with reservations and inventory control
Help ensure the safety and security of guests and team members on property; lead as head of the Safety Committee
Support the lodge in meeting or exceeding standards for guest service, product quality, safety, cleanliness, and maintenance
Ensure team members complete required guest service and safety training
Assist with hiring, onboarding, training, and performance management for leaders and team members, including department heads
Ensure all groups are properly set up and billed (including vouchers, rooming lists, and accurate folios)
Partner closely with the Food & Beverage team to support restaurant operations, including service standards, staffing, and health and safety compliance
Help ensure cash is secured, deposits are made regularly, and all accounting paperwork (daily revenue reports, timesheets, invoices, statements) is submitted accurately and on time to Alaska Collection accounting
Support facilities and maintenance teams in ensuring all buildings are properly and safely maintained to Pursuit standards
Review guest feedback (including NPS and online reviews), identify themes, and support action plans to improve the guest experience
Monitor daily occupancy to ensure rooms are cleaned and available by standard check-in time
Act as primary backup to the General Manager for all aspects of lodge operations when required
Coordinate and execute pre-season opening and post-season closing plans for Rooms, F&B, Retail, and housing with a focus on safety, efficiency, and anticipation
Ensure driving records and documentation for all team members operating company vehicles are current and compliant
Confirm all departments complete and document required role-specific training
Perform other duties as assigned, aligned with lodge and Alaska Collection priorities