Assistant General Manager-7344
About The Position
The Assistant General Manager (AGM) at YouFit Gyms helps ensure the gym operates smoothly while driving membership growth, sales, and an exceptional member experience. The AGM supports the General Manager with daily operations, team development, and high service standards, and mentors the front desk team through training and development while ensuring compliance with company policies. The role contributes to membership retention, sales execution, and overall club performance. Compensation typically includes base pay and opportunities for additional earnings through commissions and/or bonuses.
Requirements
- Must be at least 18 years of age.
- Proficient in reading, speaking, and writing in English.
- Available to work Sunday through Thursday, with flexibility for business needs.
- At least 6 months of experience in a management or leadership role within fitness, hospitality, sales, or customer service.
- Ability to lead, coach, and develop a team to drive sales, service, and operational success.
- Experience in customer service, operations, or sales management, with a focus on exceptional member experiences.
- Strong problem-solving and conflict-resolution skills to handle escalated member and team concerns.
- Ability to manage labor, inventory, and operational costs to support business growth and profitability.
- Ability to execute company initiatives and uphold compliance standards in sales, operations, and personal training services.
- Able to frequently bend and stoop and lift up to 50 pounds.
Nice To Haves
- Fluency in multiple languages is favored.
Responsibilities
- Lead by example and uphold customer service standards to provide members and guests with an exceptional experience.
- Train and develop team members to meet sales, service, and operational goals while maintaining company standards.
- Support membership sales and personal training growth by educating members about services and ensuring effective sales strategies are executed.
- Assist with recruiting, interviewing, and onboarding employees.
- Oversee daily gym operations and act as the primary leader when the General Manager is unavailable.
- Manage facility cleanliness and maintenance by conducting regular inspections, addressing issues, and submitting work orders as needed.
- Monitor financial processes, including cash handling, daily money reconciliation, and deposit tracking.
- Use CRM systems to support member engagement and retention and track key business performance metrics.
- Ensure compliance with company policies, sales procedures, and operational guidelines, and maintain accurate records and documentation.
- Support gym marketing, promotions, and community engagement initiatives to drive member participation and retention.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
