Assistant General Manager- Albuquerque Convention Center

ASM Global•Albuquerque, NM

2d•Onsite

About The Position

The Albuquerque Convention Center, Kiva Auditorium, Civic Plaza, ABQ Rail Yards, and Jennifer Riordan Spark Kindness Sports Complex are the City of Albuquerque’s premier event venues hosting some of the city’s largest and impactful events. Under the General Manager’s supervision, this role directs facility operations and acts as a strategic partner on the Leadership team. The position works closely with the team to ensure they meet performance expectations and deliver against key business metrics. It coordinates and oversees the day-to-day activities of various departments including but not limited to Sales & Marketing, Food & Beverage, Event Services, Facility Operations & Engineering, Security, Parking, Human Resources, and Booking/Ticketing. This position facilitates organizational efficiency to achieve financial objectives and provide meaningful leadership and best-in-class customer service.

Requirements

Bachelor’s degree from accredited four-year college or university with a minimum of five (5) years’ industry experience with at least three (3) of those years in a management function of a convention center, theatre or similar property; or an equivalent combination of education and experience.
Possess skills and experience in contract negotiations, finance, HR, business law, labor relations and supervising personnel.
Proven experience leading business units or comparable organizations.
Demonstrate competency in strategic planning and business development.
Engage in much decision making that is generally governed by procedure and guided by policy.
Demonstrate knowledge in the meetings & events, sports and live entertainment industry.
Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
Working knowledge of data analysis and performance/operation metrics.
Highly motivated, self-directed, personable, positive, and hard working.
Detail oriented and able to perform independently with minimal supervision.
Strong communication skills and work well in a team-oriented environment.
Excellent organizational, planning, communication, and interpersonal skills.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

Responsibilities

Implement facility procedures and goals in accordance with the strategy provided by the General Manager, management contract, clients / tenant objectives, and corporate policies.
Responsible for various departments including but not limited to Sales & Marketing, Food & Beverage, Event Services, Facility Operations & Engineering, Security, Parking, Human Resources, and Booking/Ticketing.
Collaborate with department heads to review strategy and operational activity while determining improvements and implementation methods.
Contribute to the development of KPI strategies for the organization and execute procedures to support the achievement of those objectives.
Maintain business operations, develop strategies to improve management practices and introduce efficiencies across the organization.
Lead the development of long-range strategy to optimally position the organization to achieve objectives and unlock opportunities.
Set company goals that promote performance, culture / environment, growth and strengthening measures.
Analyze data, industry trends, and best practices to influence company strategy.
Develop and maintain effective working relationships with boards, government departments, and key stakeholders in the community (including civic organizations, chamber of commerce and visitor’s bureau).
Foster strong relationships with the City of Albuquerque.
Respond to challenges while identifying opportunities with building tenant partners.
Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
Conduct post-event operational and financial review and analysis.
Attend/lead department head, leadership, and staff meetings.
Develop and maintain a harmonious working relationship with all departments.
Negotiate contracts and agreements with sub-contractors, promoters and tenants for necessary activities and services at the facility.
Coordinate, implement and administer personnel development/training and safety/emergency procedures.
Act in absence of the GM as well as the primary executive on duty at numerous events who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
Make sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.
Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
Assist the GM and Leadership team to meet key business objectives, best-in-class service, and organizational efficiency.
Availability to work extended and/or irregular hours, including nights, weekends and holidays as needed.
Plan, coordinate, and direct varied and complex administrative operations.
Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel matters and execute applicable solutions.
Directly responsible for various departments in the organization.