Assistant General Manager- Holiday Inn Express, Bend

Merete Hotel Management•Bend, OR

1d•$52,000 - $65,000•Onsite

About The Position

Assist the hotel GM in planning, directing, and coordinating the operations of the hotel, including implementing policies and managing daily operations. Effectively manage the overall operations of the Front Desk. Effectively manage the work activities of the housekeeping personnel to ensure clean, orderly, and attractive rooms in the hotel. Effectively manage the overall operations of the Breakfast Area and personnel. Ensure all hotel associates are properly trained in guest service and safety procedures.

Requirements

Associate or bachelor’s degree in hospitality management or business or 3 years of experience in hospitality industry, including at least 1 year in a supervisory role.
Basic accounting knowledge (e.g., P&L statements, labor and cost control).
Prior cash handling experience.
Prior customer service.
Experience working with computers and operating keyboards.
Must pass criminal background check.
Valid driver license with DMV Record acceptable to be insured driver on employer’s insurance policy.

Responsibilities

Assist the hotel GM in developing short- and long-term operating plans.
Ensure compliance with hotel’s policies and procedures.
Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.
Investigate and resolve guest’s quality and service complaints.
Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
Conduct performance evaluations.
Monitor payroll hours and reports.
Assign duties and inspect work.
Apply the company handbook and employment and labor laws in a fair and equitable manner.
Coordinate with hotel GM and Maintenance in the repair and maintenance program as related to guestrooms and public areas.
Maintain lost & found log.
Completes reports paperwork (e.g., forecasts, annual budgets, actions plan).
Attends, as well as schedule and conduct, departmental meetings.
Reports any unsafe conditions immediately.
Complete all other duties assigned by hotel GM.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.