HOUSEKEEPER-HOLIDAY INN EXPRESS -TEXARKANA

Fine Hospitality Group LLC•Texarkana, TX

1d•$13 - $14•Onsite

About The Position

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors. Ensures standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas. Oversees the ordering, delivery, count and storage of all linens and all items including bathroom items, equipment, cleaning materials etc. Maximizes the use of all resources and maintains costs as per the guidelines. Provides product quality standards and optimum service to hotel guests. Promotes teamwork and quality service through daily communications and coordination with other departments.

Requirements

Customer Service experience in any service establishment.
Ability to speak English fluently.
Medically fit; in overall good general health.
Carrying or lifting items weighing up to 50 pounds.
Pulling and pushing up to 150 pounds.
Frequent standing up and moving about the facility.
Frequently bending, stooping, and kneeling.
Frequently handling objects and equipment.

Nice To Haves

Effective communication skills
Customer service skills
Well-groomed and professional appearance
Self-motivated
Cooperative
Good team player
Good listener
Detail oriented

Responsibilities

Supervision of the housekeeping and laundry operation to ensure quality standards are met.
Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
Provides prompt, courteous, and professional guest service.
Provide timely feedback to supervisor or General Manager.
Assignment of rooms to housekeeping staff, instructing, delegating and controlling staff with responsibility.
Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
Responsible to assist in employee recruitment for their department.
Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in good repair.
Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediately to the duty manager for resolution and/or charge.
Notify the management to the needs of housekeeping staff, materials or equipment as required.
Notify management when par levels for supplies and equipment are insufficient.
Maintain procedures for security of lost and found items.
Identifying departmental training needs and recommending to management training requirements on a regular basis.
Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager.
Ensure customer satisfaction is maintained.
Assist with other duties as assigned.