Front Office Manager- Holiday Inn Express- Bend

Merete Hotel Management•Bend, OR

3d•Onsite

About The Position

Merete is seeking a Front Office Manager for the Holiday Inn Express in Bend, OR. This role involves managing the overall operations of the Front Desk, ensuring staff are trained in guest service, safety, and operational procedures. Merete offers competitive pay, flexible scheduling, career development, paid time off, health benefits, and travel industry discounts. The company is committed to a supportive and welcoming workplace environment, valuing diversity and inclusion.

Requirements

Prior customer service experience necessary.
Experience working with computers and operating keyboards.
Prior cash handling experience necessary.
Must pass criminal background check.

Nice To Haves

Supervisory experience preferable.
May require a valid driver’s license with acceptable driving record.

Responsibilities

Effectively manage the overall operations of the Front Desk.
Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures.
Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
Follow predictive scheduling laws and regulations.
Conduct performance appraisals.
Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
Apply the company handbook and employment and labor laws in a fair and equitable manner.
Monitor payroll hours and reports.
Complete reports paperwork (e.g., forecasts, budgets, action plans).
Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.
Attend, as well as schedule and conduct departmental meetings.
Keep work area neat and organized.
Report all unsafe working conditions immediately.
Assure property operation meets audit standards.