ASSISTANT GENERAL MANAGER
Din Tai Fung North America•Anaheim, CA
•$112,000 - $139,950•Onsite
About The Position
The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing the daily operations of the restaurant, with a primary focus on front-of-house execution, team leadership, financial performance, and guest satisfaction. The AGM leads and develops the Service Manager and Assistant Service Manager teams while collaborating closely with the Bar Manager to ensure a consistent, high-quality brand experience across the restaurant.
Requirements
- High school diploma or equivalent
- Ability to travel to California for training (approximately 3 months)
- 2+ years restaurant management experience in casual or upscale casual dining.
- Strong financial acumen
- High level understanding of full service dining operations
- Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally
Nice To Haves
- Bachelor's degree or equivalent in Business, Hospitality, or related field.
Responsibilities
- Validate FOH schedules for GM review and ensure compliance with labor standards.
- Submit people transactions such as promotions, demotions, and other employment changes in partnership with People + Culture.
- Coach and document corrective actions and performance development for FOH managers and hourly team members.
- Lead the training and development of Service and Assistant Service Managers to build a strong leadership pipeline.
- Responsible for conducting interviews, making final hiring decisions for non-exempt BOH staff and assist with the hiring process for managerial roles.
- Ensure completion and accuracy of FOH operational tasks (opening/closing checklists, service audits) and guest service standards operational platforms.
- Teach, coach, and maintain brand standards while ensuring the team is updated on new rollouts, promotions, and changes.
- Teach, coach, and reinforce brand standards with all FOH staff and leadership.
- Ensure timely and consistent communication of promotions, menu rollouts, service initiatives, and operational changes.
- Partner with the Bar Manager to ensure consistent messaging across all guest-facing departments.
- Collaborate with the GM to develop FOH staffing plans and succession strategies.
- Assist in implementing strategies to drive key guest metrics (e.g., hospitality scores, table turn times) and operational KPIs.
- Lead FOH operational meetings and support manager development through clear, action-oriented communication.
- Train and coach FOH team members to uphold service excellence standards, food safety protocols (as applicable to service areas), and compliance with health department and brand requirements.
- Review guest feedback reports and collaborate with FOH leaders to develop corrective action plans when necessary.
- Maintain cleanliness and appearance in all FOH areas.
- Ensure FOH teams are certified and up to date with required service and safety training.
- Validate that all FOH employees are trained and proficient in key areas (service steps, POS systems, guest recovery techniques).
Benefits
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
- Paid Sick Leave (PSL) to care for your health or loved ones
- Quarterly Wellness Days - extra time off to recharge every season
- Bonus Eligible
- Opportunities for growth; we love promoting within!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
