Assistant General Manager
About The Position
Terrain Café is expanding to Wayland, Massachusetts! Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We’re currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors. The Assistant General Manager (AGM) leads the team that defines Terrain Cafe’s premier, brand-aligned guest experience. Operating in a "Chief of Staff" capacity, the AGM champions the recruitment, onboarding, training, and continuous development of the Front of House hourly team. By mentoring staff to reach peak performance and masterfully directing floor operations, they ensure every shift reflects our signature standards of hospitality.
Requirements
- 5 years restaurant management experience
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
Nice To Haves
- 1-2 years relevant HR, staff scheduling, or administrative experience preferred
- Experience contributing opening new restaurant location preferred
Responsibilities
- Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
- Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
- Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight
- Partner with home office recruitment teams to maintain optimal staffing levels, thoughtfully onboarding new hired to maximize retention and performance.
- Actively mentor the staff roster, ensuring ongoing training is implemented, professional development is prioritized, and team milestones are celebrated.
- Lead floor shifts with strict adherence to opening, closing, and operational standards (including floor assignments, cash handling, reporting, and dress code policies).
- Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements.
- Maintain labor controllables based on benchmarks identified within the yearly budget, with a pulse on the earnings and rates of all positions.
- Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement and team morale.
- Mentor and develop hourly team members, ensuring their mastery of steps of service, food and beverage details, and the holistic growth of their hospitality skills
- Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
- Oversee the talent acquisition process, to ensure a best in class roster
- Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team
Benefits
- Affordable medical, vision and dental coverage.
- Employer-matched 401(k) plan
- Merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
- Qualified transportation credit
- Generous employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
