Assistant General Manager
About The Position
The Assistant General Manager (AGM) is a key leadership position responsible for supporting the successful opening and ongoing operation of the new Microtel Inn & Suites by Wyndham in Nephi. Working closely with the General Manager, the AGM helps oversee all aspects of the hotel with an emphasis on guest satisfaction, operational efficiency, team development, and long-term financial success. This is a hands-on leadership role that works across all departments—including front desk, housekeeping, maintenance, and sales—to ensure a smooth operation and a strong team culture. The AGM will also play an active role in supporting local sales efforts, building relationships in the community, and contributing to the hotel’s revenue growth.
Requirements
- Strong leadership, organizational, and interpersonal skills
- Excellent guest service and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in computer systems and hotel management software
- Understanding of hotel operations, including front desk, housekeeping, and maintenance
- Basic knowledge of accounting, safety practices, and property maintenance
- Prior hotel or hospitality leadership experience preferred
- High school diploma or equivalent required
- Full-time salaried role requiring flexibility, including nights, weekends, and holidays
- Ability to walk and inspect the entire property regularly
- Ability to lift up to 25 lbs as needed
- Willingness to be hands-on and support all areas of hotel operations
Responsibilities
- Assist the General Manager in overseeing all aspects of hotel operations, including service, performance, efficiency, safety, and overall guest experience
- Work closely with all departments, including Front Desk, Sales, Housekeeping, Maintenance, Laundry, and outside vendors, to ensure smooth daily operations
- Assist with hiring, training, coaching, and performance management of team members
- Conduct performance reviews and support employee development and engagement
- Create a positive work environment and help motivate and encourage team members
- Respond promptly to guest concerns and ensure issues are resolved with a personalized, service-first approach
- Monitor department schedules to ensure proper staffing and operational efficiency
- Conduct regular inspections of guest rooms, public areas, and exterior spaces to maintain cleanliness, safety, and brand standards
- Review guest feedback across platforms such as Medallia, Google, and TripAdvisor, and assist with responses
- Review daily reports and assist with improving operational efficiency
- Support financial processes, including daily reports, cash handling, deposits, and identifying any irregularities
- Assist with revenue management strategies and participate in weekly performance discussions
- Support the hotel’s local sales efforts, especially in the absence of an on-site Director of Sales
- Build relationships within the Nephi community to generate new business and increase occupancy
- Assist with group business, local accounts, and sales initiatives in partnership with the company’s sales team
- Participate in sales meetings and contribute to strategies that drive revenue and market presence
- Attend management meetings, training sessions, and company calls as directed
- Assist with property projects, renovations, and special assignments
- Support brand compliance and ensure all operational standards are met
- Be available as needed to support hotel operations, including evenings, weekends, and holidays
Benefits
- Competitive salary based on experience
- Opportunities for growth and advancement within Wittwer Hospitality
- Health, dental, and vision insurance
- Paid time off and holiday benefits
- Employee hotel discounts and travel perks
- Supportive team environment focused on development and leadership growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
