Assistant General Manager

Pdk Airport LLC DBA Holiday Inn Portland Airport•Maywood Park, OR

28d•Onsite

About The Position

The Assistant General Manager (AGM) partners with the General Manager to lead day-to-day operations across all departments in a full-service Holiday Inn hotel. This role is crucial for influencing guest satisfaction, team performance, and hotel profitability. The AGM acts as the operational backbone, supporting all departments to ensure smooth functioning and delivering exceptional hospitality and operational excellence within the IHG Hotels & Resorts family.

Requirements

3–5+ years of hotel leadership or supervisory experience
Experience across multiple hotel departments (Rooms + F&B preferred)
Strong knowledge of hotel operations and guest service standards
Proven ability to lead teams and drive results
Financial awareness (labor, cost control, daily reports)
Hands-on, visible leadership style
Strong communication, problem-solving, and organizational skills
Flexibility to work varied schedules

Responsibilities

Oversee daily operations across Front Desk, Housekeeping, F&B, Maintenance, and Guest Services
Ensure a seamless, high-quality guest experience from arrival to departure
Lead, coach, and support department managers and team members
Handle guest concerns and service recovery with professionalism and urgency
Monitor occupancy, room readiness, and operational performance
Assist with budgeting, labor management, and cost control initiatives
Conduct routine inspections to maintain brand and cleanliness standards
Support hiring, training, and team development efforts
Ensure compliance with safety standards, policies, and procedures