Assistant General Manager

MCR • Loveland, OH

9d • $53,000 - $55,000 • Onsite

About The Position

The Assistant General Manager (AGM) role at Hilton Garden Inn Cincinnati Northeast, under MCR's universal standards, focuses on ensuring happy guests and spotless cleanliness. The AGM is responsible for daily supervision of hotel operations, including guest rooms and public spaces, to ensure friendly service and that all equipment is in working order. This role involves training new team members, managing shifts, overseeing check-in/check-out processes, and fostering a positive culture for both guests and staff. The AGM also plays a key role in inventory management, onboarding, time clock oversight, auditing, reporting, managing the purchase order process, and ensuring all invoices are processed correctly. A significant part of the role involves quality assurance, ensuring adherence to brand standards, conducting self-audits, and addressing any deficiencies. Safety is paramount, requiring certification of fire and life safety inspections and correction of any identified issues. The AGM must also review and escalate service failures and confirm that preventative maintenance tasks are completed. They are responsible for ensuring team members adhere to work schedules and are expected to cover open department head positions when necessary.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Leads team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Read, write, understand and communicate with others effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service and cleanliness, and test mechanical equipment.
• Verify that all rooms are inspected daily and confirm adherence to cleanliness standards.
• Provide one-on-one training to new team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and meeting guest needs.
• Supervise guests during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process for new team members.
• Support the General Manager in reviewing team member time clock punches.
• Complete Daily Summary and Night Audit processes.
• Start and complete shift handover reports on each shift, and upload required daily reports.
• Ensure all purchases go through the correct purchase order process and are made through MCR approved vendors.
• Submit all invoices through the approved accounts payable system and process/accrue them to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• Ensure all team members adhere to their established work schedules and cover shifts as needed.
• Cover open department head positions when necessary.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree