Assistant General Manager - Magic Hour New York

Tao Group Hospitality•New York, NY

2d•$80,000 - $90,000•Onsite

About The Position

The Assistant General Manager shares responsibility for the entire venue, including financials, to drive sales and profitability, as well as motivating, coaching, and leading their team. In addition, the Assistant General Manager ensures the venue is running effectively and meeting all Company standards to include: execution of service, guest interaction, atmosphere, and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue.

Requirements

High School Diploma or equivalent required.
Proof of eligibility to work in the United States
Valid Driver’s License
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to the Company standards
Possession of/or ability to possess valid working cards as required by state/city
Minimum of five to six (5-6) years of experience in the hospitality industry working in a high - volume venue
Proficient in Windows MS Office, Open Table, Outlook
Knowledge of POS and back-office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets
Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
Ability to write and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for team members, management, and guests to read
Must be able to kneel, bend, and stand for extended periods of time
Must be able to move quickly
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

College degree preferred
In-venue Assistant General Manager training

Responsibilities

Accommodate and anticipate guests needs
Implement and provide recommendations on operating standards, policies, and procedures to be followed by line level managers and staff
Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations
Responsible for hiring, training, management, coaching, counselling, and evaluation of all members of the team
Consistently monitor sales and expenses, approving all purchase orders before they are executed
Assist in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)
Assist in timely and accurate completion of all period--end financial statements and reports, and provide controls to ensure proper handling and accounting for all venue receipts
Manage weekly forecasting of cost expenditures and staffing vs. sales
Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the venue
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
Interact with all department personnel and venue staff as needed
Ensure inventory levels are maintained for facilitating proper venue operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, Gaming, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
Participate in community events and ensure corporate social responsibility goals of the company are met
Work in conjunction with the GM and Public Relations team on a marketing plan that results in optimum recognition and maximum number of covers for the venue
Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues.
Work in conjunction with the GM to oversee marketing and advertising activities to ensure consistency with product line strategy
Execute sales goals
Accurately forecast staffing needs to ensure optimum customer service
Work in conjunction with the Sales team to ensure all private events, catering, and banquets are successfully executed
Control cash and other receipts by adhering to cash handling procedures
Assist in preparation of all required paperwork, including forms, reports and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
Ensure that all products are received in accordance with the venues receiving policies and procedures
Assists and conducts conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Ensure that talent and technical production are working smoothly at the venues; create special mood for the guests.
Assists and/ or completes additional tasks as assigned