FFC Assistant General Manager

Lowes•Ennis, TX

1d•Onsite

About The Position

The Assistant General Manager (FFC) will be responsible for executing daily production plans to meet or exceed customer service level expectations while achieving maximum operating efficiency safely. This role involves balancing labor availability with volume requirements, ensuring daily inspections of the distribution center and equipment, and directing necessary maintenance or repairs. The Assistant General Manager will also develop, analyze, and recommend operational and systemic improvements to meet service, throughput, and cost objectives. Key duties include recruiting, hiring, training, developing, and retaining effective shift management teams, and partnering with HR to develop and measure the effectiveness of associate training programs. This role involves setting goals, communicating clear expectations, providing constructive feedback, and ensuring the necessary resources and support for successful and safe facility operations. Effective communication with managers and associates regarding business objectives and current issues is crucial. The Assistant General Manager will provide developmental opportunities for management team members, delegate responsibilities, foster open dialogue, and work closely with associates to set goals and drive performance improvement through feedback and coaching. Aligning team efforts, building accountability, measuring progress, identifying improvement opportunities, and leading the facility through change are also key aspects of this role. Ensuring all safety policies and procedures are implemented and observed, and that equipment and work areas are clean and well-organized, is paramount.

Requirements

Bachelor’s degree Supply Chain Operations or a related field, or equivalent combination of education and experience or equivalent years of experience in lieu of education requirement, if applicable
6+ years of operations experience in a large volume center environment
3+ years of leadership experience with direct reports, including experience leading managers

Nice To Haves

Experience in customer service, retail, or call center
yellow belt or above

Responsibilities

Executes daily production plans that meet or exceed customer service level expectations while achieving maximum operating efficiency safely.
Ensures or leads daily balancing of labor availability and volume requirements throughout the facility.
Ensures daily inspection of physical condition of distribution center and equipment directing needed maintenance and/or repair.
Develops, analyzes, and recommends operational and systemic improvements to meet current and future service, throughput, and cost objectives.
Recruits, hires, trains, develops, and retains effective shift management teams in partnership with Talent Acquisition.
In conjunction with HR, develops, implements, and measures effectiveness of associate training programs.
Sets goals, communicates clear expectations for managers, and provides timely and constructive feedback.
Provides the resources and support needed for successful and safe facility operations.
Communicates effectively with managers and associates regarding business objectives or current issues.
Provides management team members with meaningful developmental opportunities and prepares them for upward promotion as applicable.
Delegates responsibilities fostering open dialogue amongst associates.
Works closely with associates to set goals and provides open feedback and coaching to drive performance improvement.
Aligns team efforts building accountability and measuring progress in achieving results.
Identifies and addresses improvement opportunities leading the entire facility through change.
Ensures all safety policies and procedures are implemented and observed and equipment and work areas are clean and well organized.